Concierge

2 months ago

London, United Kingdom Holiday Inn Kensington High Street Full time

**Concierge**

Holiday Inn London - Kensington High Street is one of Europe’s largest Holiday Inns, the hotel offers an ideal central London location, stylish modern accommodation and a world of culture and comfort for both leisure and business travellers. The hotel has 706 modern guest bedrooms 13 flexible meeting rooms, which can accommodate up to 300 delegates. Our Food & Beverage offering comprises of a spacious restaurant, Lounge Bar and Open Lobby café. Additionally, we offer a stunning private garden area plus a Health Club, Pool and Spa.

We are currently recruiting for a Concierge to join our team. Reporting to the Front Office Manager, you will demonstrate a passion for excellence and be responsible for providing a smooth and efficient Concierge service. You will be experienced in responding to a wide variety of guest requests and in consistently providing a hassle free and quality service to our guests, thereby enabling them to enjoy a unique and memorable stay in the hotel.

**Your duties and responsibilities will include**:

- Be responsible for ensuring a smooth-running concierge operation, while supporting with all day-to-day concierge duties.
- Commitment to deliver a high level of customer service and the Holiday Inn signature Smile.
- Be knowledgeable of the local and wider area, and the main London attractions and activities.
- Confidently make recommendations to guests in regards to any restaurants, sightseeing tours, shopping opportunities and local attractions, with thorough knowledge of London attractions, events, dining and transportation options.
- Competently dealing with guest queries and requests and ensuring these are carried out through the team.
- Providing guests with information on the hotel's services, facilities, and activities including hours of operation and pricing.
- Seeking out new restaurants, shops, attractions and particular service providers in order to provide options to guests in meeting their needs.
- Develop and maintain a network with other London Concierge
- Ensures compliance with all policies, standards, and procedures.
- Collaborates with the Front of House manager on ways to continually improve departmental service.

**What we offer**:

- Competitive salary plus tips.
- Meals on duty.
- Company funded healthcare plan.
- Access to GP, Virtual Doctor, and Legal advice helplines.
- Access to Perkbox.
- Uniform and dry cleaning.
- Employee discounts across IHG hotels.
- Generous Refer a Friend incentive.
- Employee of the Month recognition initiative.
- 28 days Annual Holidays (including Bank Holiday).
- Pension Scheme.

**Key Requirements**:
You will be a positive, enthusiastic and resourceful individual with excellent English verbal and written communication skills and a proven ability to plan, prioritise, multi task and self manage, without constant supervision. Flexibility, adaptability to varied working hours and an immaculate appearance are also vital to this role, as is attention to detail and a positive can do attitude.

Previous Concierge experience is desirable,
- This hotel is independently owned and operated by Kensington Close Hotel Limited._

**Salary**: £25,000.00 per year

**Benefits**:

- Employee discount
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- London, W8 5SP: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person

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