Concierge

3 months ago

London, United Kingdom Baglioni Hotel London Full time

**Baglioni Hotel London**
- An Italian heart beats in the heart of London_

Baglioni Hotel London is a member of the family and privately owned Baglioni Hotels & Resorts with properties in Italy, France, United Kingdom and Maldives. Contemporary, chic and glamorous, Baglioni Hotel London, member of The Leading Hotels of the World, presents the ultimate Italian experience in the heart of London, opposite Hyde Park with an enchanting view of Kensington Gardens and Palace. The Royal Albert Hall, Harrods and Knightsbridge are all nearby.

**The Role**

A fantastic opportunity has arisen for an experienced and guest-oriented Concierge to join our friendly team on a full-time basis. We are looking for a passionate and enthusiastic Concierge who will act as a Brand Ambassador, offering exceptional customer service to both our clients and colleagues.

Reporting to the Head Concierge, the Concierge responsibilities include, but not limited to, the following tasks and performances:

- To offer a consistent, attention to details service and assistance to our Guests and to supervise the front door staff to provide the best greeting and a smooth luggage delivery;
- To oversee any desk relating task concerning Concierge requests and general information (restaurant reservations, theatre & events tickets, transportation, shipping etc.);
- To proactively greet all guests, taking particular note of repeat guests/VIP arrivals, and overseeing the luggage collection / deliveries;
- To assist the Head Concierge with training records and day to day tasks;
- To ensure that all our guests receive fast, efficient and friendly service.

**The successful Concierge will**:

- Have previous Concierge experience within the luxury hotel industry.
- Be fluent in written and spoken English. Knowledge of other languages will be of advantage.
- Have commitment to respond to guest requests and deliver high level of service.
- Be passionate about customer satisfaction and endeavour to create the perfect customer experience.
- Have the ability to remain calm during busy periods dealing with pressure.
- Have excellent grooming standards.
- Have a positive can-do attitude and be an excellent team player with supervisory skills as he / she needs to lead the team in the absence of the Head Concierge.
- Have exceptional communication skills (verbal, listening, writing).
- Have knowledge of London, amenities, facilities and attractions.
- Be a Golden Keys members is preferred.
- Have a full Driving License.

**The Package**
- Free meals on duty
- Friends & Family rates in our sister properties at Baglioni Hotels & Resorts
- Staff discounts in Food & Beverage and Spa services in Baglioni Hotel London
- Training and development opportunities
- Simply Health Cash Plan
- Perkbox and Employee Assistance Programme (EAP)
- Loyalty Scheme Bonus
- Staff parties and social activities

The company does not offer accommodation, and you must have the right to work in UK in order to be considered for the role.

**In line with the requirements of The Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. You will be asked to provide documented evidence of eligibility as part of our recruitment process.**

**Baglioni (UK) Limited is an equal opportunity employer and we believe in hiring a diverse workforce.**

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Referral programme
- Store discount

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift

Supplemental pay types:

- Commission pay
- Loyalty bonus
- Tips

**Experience**:

- Concierge: 1 year (required)

Licence/Certification:

- UK/EU Driving License (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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