Spa Manager

2 weeks ago

London, United Kingdom Thorpe Park Hotel & Spa Full time

An exciting opportunity for a dynamic individual to join our Spa Team.

As Spa Manager you will ensure we provide the highest standards within the Spa, from our treatments to the wellbeing facilities and will welcome the challenge of leading and motivating a large team with different skill sets.

Your day to day;

  • As Spa Manager you will be leading your team to create a warm and safe environment for all of our guests
  • Ensuring every aspect of the guest journey is of the highest possible standard
  • Recommending & driving activities to support spa treatment and membership teams whenever possible
  • Communicating with other internal departments to ensure integration of the Spa within the whole hotel
  • Dealing with all problems, enquiries and complaints from Spa clientele positively & effectively when required
  • Ensuring the Spa is operating within the boundaries of our H&S processes
  • You will need to maximise the sales of the Spa area by continually looking for opportunities and ways to innovate across both memberships and treatments

Who are we looking for?

An interpersonal individual who showcases a passion for Spa, Fitness & Wellbeing.

Someone who can share this passion with their team, creating a Spa Experience you can all be proud of.

You will need to have a good rapport with both staff and guests and be able to effectively communicate on all levels.

Experience within complimenting roles is an advantage and a proven track record of managing at a similar level is essential.

Being able to multi-task is a must, you will need to offer warm hospitality to our spa members, day Spa & hotel guests whilst ensuring all aspects of the Spa runs smoothly.

You should have high standards and thrive in a customer led environment.

If you are a strong leader who enjoys going the extra mile and have excellent interpersonal skills this could be the role for you.

In return, we are offering a rewarding role with scope for career progression along with;

  • A competitive salary, negotiable dependent on experience
  • Wagestream - the ability to access up to 40% of your wages as you earn them each week
  • 28 days annual leave (rising to 33 days after 5 years)
  • Health cash plan
  • Employee Assistance Programme
  • Enhanced maternity and paternity pay
  • Apprenticeships available
  • Generous employee discounts
  • Pension and Life assurance
  • Long service awards, including free meals and free stays with friends and family
  • Bespoke training programmes accessible to all
  • An engaging & supportive work environment

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