Spa Receptionist Supervisor

2 weeks ago

London, United Kingdom RENA SPA ,Leonardo Hotel , St Paul Full time

**Spa Receptionist Supervisor.**

RENA SPA ,Leonardo Hotel, St Paul is a full-service, luxury spa and fitness center. We are seeking a dynamic Spa Supevisor Receptionist to join our team We are looking for someone who is a great team player with a can-do attitude.

**Duties and Responsibilities**:

- Team training and coaching of new and existing spa receptionists.
- Ensuring the team are briefed on the days issues to ensure a smooth-running shift.
- Service recovery with guests where issues arise.
- Assisting with membership admin and enquiries.
- Be involved with the management and all day-to-day reception duties.
- Be responsible for ensuring a smooth-running reception desk at all times,dealing with guest queries and requests efficiently and ensuring this is carried out through your team.
- Provide first class customer service.
- Be highly organised with good communication skills, both face to face and over the phone.
- You will be a good motivator, and have strong management and leadership skills, ensuring your high standards filter throughout your team.
- To regularly update and monitor booking and appointment system to ensure maximum productivity and elimination of mistakes which could cause inconvenience and dissatisfaction to both clients and therapists.

**About You**:

- The successful individual will be confident, self-motivated and will present a professional persona in all circumstances.
- Minimum 1 year experience in a Spa or Frontline environment
- Current First Aid Certificate(highly preferred, but not necessary)
- Is computer literate and has experience with automated spa booking systems, ideally Opera or Premier spa.
- Excellent verbal and written communication skills required.
- Have the ability to multitask between guest service and supervising the team
- The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.

**Job Types**: Full-time, Permanent

**Salary**: From £12.00 per hour

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Free fitness classes
- Health & wellbeing programme
- On-site gym
- Store discount

Schedule:

- Day shift
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Loyalty bonus
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus

Ability to commute/relocate:

- London, EC4V 5AJ: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Retail sales (preferred)
- customer service (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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