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Spa Receptionist

4 months ago

London, United Kingdom The Dorchester Full time

We care about your career and are known for having the absolute best people in the industry. When you join us as a Spa Receptionist you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.


What you'll get

As a Spa Receptionist at The Dorchester, here are just some of the great benefits you will receive:

  • Fantastic Employee bonus scheme and Excellent Service charge
  • Complimentary stays including breakfast across the Dorchester Collection Hotels 
  • 50% F&B discount at selected bars and restaurants within the Dorchester Collection
  • Vibrant Social events that bring employees together including Summer party and Winter ball
  • Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
  • Apprenticeship, training and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
  • £1,000 bonus when you recommend a friend
  • Access to immediate well being advice, because We Care about our employees
What you'll do

You'll love what you do and take pride in delighting our guests:

  • You will be responsible for managing spa appointments during the day. This will include providing a warm welcome and fond farewell to our guests, carrying out show rounds and explaining spa services and facilities and following opening and closing procedures including balancing and cashing up all to ensure our guests receives nothing but the best experience.
  • Sometimes our guests have special requests involving ensuring they are booked with their requested spa therapist, modifying treatments to meet their medical concerns, spending time with guests to make sure their treatments are booked in a sensible order suitable for them and even arranging special occasions. Most of these requests are fulfilled by our Spa Receptionist. 

The items shared are the essence of a day in the life of a Spa Receptionist, but we'll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

  • Previous experience in similar role and knowledge of spa booking system
  • Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Spa Receptionist you’ll have the opportunity to bring these to life and continue to create our legacy. 
  • Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
  • English is the primary language used in our hotel. You can comfortably communicate in this language.