Spa Receptionist

5 days ago

London, Greater London, United Kingdom GLL Full time

{"h1": "Spa Receptionist Job Description", "p": "At GLL, we are seeking a highly skilled and motivated Spa Receptionist to join our team at Ironmonger Row Baths, Old Street. As a Spa Receptionist, you will be responsible for providing exceptional customer service, managing bookings, and maintaining the presentation and cleanliness of our spa space.

Key Responsibilities:

* Maintain a positive image of the Spa by providing a welcoming, helpful, and professional service to members of the public.
* Comply with the commitments outlined in the 'Customer Charter' and ensure that standards are maintained as stipulated.
* Ensure the safety and control of customers and the public within the Spa and enforce all relevant regulations applicable to the Spa's operation.
* Assist Spa Patrons with the use of facilities and activities and encourage maximum use of the Spa London Experience and treatments.
* Book all enquiries to tours on their initial enquiry to the Spa when required, complying with the Spa Experience Brand and Standard Operating Procedure.
* Market and promote the Spa.
* Responsible for achieving own Spa sales targets.
* Actively up-selling services during customer interaction.

Requirements:

* Ability to effectively promote, market, and 'sell' the service and Spa.
* Ability to deal with customers and their queries and concerns with tact and sensitivity.
* Ability to deliver a high-quality service with minimal supervision.
* Good understanding of the characteristics and qualities that customers want from Spa / health and fitness centres.
* Knowledge of electronic booking systems.
* Evidence of achieving results and making a difference to customers.

What We Offer:

* A Values-driven organisation
* Learning & development to support career development
* Good Pension schemes
* Discounted gym membership for you and your partner
* A full-time permanent position
* Industry-leading rates of pay
* Opportunity to join the GLL Society and have a say in how we are run plus associated social events
* Exclusive discounts on our villas in Portugal
* Exclusive discounts on our Ski chalets in Bulgaria
* Health assurance
* Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
* Discounts across thousands of retailers (GLL Extras)
* 25% off Red Letter Days
* 25% off Buy A Gift
* 20% off GLL spa experience treatments and associated products.
* Ride to work scheme
* Free eye tests and discounted glasses
"}

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