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Spa Receptionist

2 months ago

London, Greater London, United Kingdom COMO Metropolitan London Full time
{"title": "Spa Receptionist", "description": "

At COMO Metropolitan London, we are seeking a highly skilled Spa Receptionist to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our spa guests.

Key Responsibilities:

  • Handle spa reservations efficiently, providing guests with appointment lists and highlighting spa policies.
  • Check in/out guests in accordance with our high standards.
  • Conduct spa tours for visitors, providing accurate and relevant information.
  • Close sales at the end of the day, promoting our retail products and services.
  • Maintain the cleanliness and tidiness of the reception, retail, and back office areas.

Requirements:

  • Experience working in a spa or wellness environment is preferred.
  • A minimum of 2 years' experience in a reception department is preferred.
  • Experience working with hotel management systems (Fidelio, Opera) and spa software systems (e.g., Reservation Assistant) is preferred.
  • Possess a genuine passion for guest service and excellent standards.
  • Excellent written and verbal command of English.
  • Personable, professional, and engaging with impeccable manners.
  • Possess immaculate grooming and presentation.

What We Offer:

  • Competitive salary and upsell incentives.
  • Employee rates for all COMO Hotels and Resorts properties worldwide.
  • Complimentary nights' stay in any COMO Hotel or Resort worldwide.
  • Employee discounts on Nobu London.
  • Career development opportunities.
  • A lucrative bonus for introducing someone to any COMO property.
  • An exciting calendar of wellness and engagement activities.
  • Access to free financial advice.
  • Access to an Employee Assistance Programme.
  • Free meals on duty.
  • Free uniform and laundry service.
  • 28 paid holidays per year, increasing with service.
  • NEST Auto-enrollment Pension.
  • Company Sick Pay.
", "lang_code": "en"}