Customer Advisor Training

2 weeks ago


Bromley Greater London, United Kingdom Allied Healthcare Full time £12
Customer Service Advisor needed in Bromley Paying £12.Full time hours on a temporary basis
To deal with all enquiries in a professional, friendly and welcoming manner whether by telephone, email or post.

  • To provide information, advice and/or redirection to all people who seek support from the local authority, irrespective of any existing care or determination of eligibility.
  • To ensure that information and advice provided is straightforward, relevant, accurate and accessible to all sections of the community.
  • To signpost customers to the support available within the community.
  • To determine whether a person has care and support needs or a carer has support needs and refer them on for an assessment
  • To identify and fast-track urgent situations and potential safeguarding issues through to the appropriate worker/service.


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