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Customer Advisor Training

3 months ago

London, Greater London, United Kingdom Unipart Technologies Group Full time £24,322
00per annum starting, plus 22 days holiday rising and bank holidays, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme

5 million orders a year to Trusts nationally, as well as providing a home delivery service to private individuals and care homes.

It allows everyone in our team to pursue their own personal and professional goals to a world class level, through Unipart's 'From Gate to Great' training and development program.

As an office based Customer Service Advisor you'll work as part of Unipart's Customer Support Services Team delivering great customer service.

Receive and record in a precise manner, onto a call management system, internal and external enquiries resulting from the services provided by the NHS Supply Chain.

Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the Customer Service guidelines

Make decisions on and process customer requests for direct issues of stock, urgent orders by liaising with all associated departments.

Liaise with customers and manage return requests, making decisions on the timescale, value, suitability, and possible reallocation of the same, within Customer Service guidelines.

Customer Service experience in a office/team environment (Desirable)
Strong planning, organising and time management skills

We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales.

As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day.

£00 per annum starting, plus 22 days holiday rising and bank holidays, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme