Cisco Collaboration Technical Lead

2 weeks ago


London, Greater London, United Kingdom Fairfield Consultancy Services Ltd Full time

Job Requirements:

Technical

  • Expert knowledge on Cisco Contact Center Express (UCCX), Designing, troubleshooting & scripting.
  • Expertise on Cisco Unified Communication Manager 9.X, 10.X, 11.X, Cisco Unity Connection, Cisco IM & Presence.
  • Expertise in troubleshooting of issues related to products like Cisco Unified Call Manager, Cisco Unity connection, Voice Gateway (SIP, H.323), CUBE, Fax and IP phones.
  • Expertise in troubleshooting Voice protocols like SIP, H323, MGCP, RTP, SRST
  • Knowledge on Telecom infrastructure protocols like ISDN ,analog signaling and SIP
  • Knowledge of Voice & Video Recording Servers like Nice, AQM and other 3rd party recording systems.
  • Hands on experience in Upgrade, Migration of Unified Communication products on UCS platform.
  • Monitor, troubleshoot, and escalate production problems affecting the global network and systems infrastructure.
  • Hands on experience on Cisco Jabber

Functional

  • Functioning as technical leader for the client as well as the team.
  • Help Team in technical escalations & solution tasks.
  • Perform vendor interaction with internal and external support organizations.
  • Should communicate effectively and flexible in 24X5 support.
  • Create and publish Root Cause Analysis for Critical incidents

Certification

  • CCIE Collaboration or CCNP Voice / Collaboration certified
  • ITIL certified


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