Operations Support Coordinator

2 weeks ago

London, Greater London, United Kingdom Cisco Meraki Full time

We believe that when passionate people can spend less time struggling with technology, they can spend more time on what matters—like teaching children, running businesses, keeping airports safe, and connecting disaster victims with relief.

That's the real power of simplicity.

Cisco Meraki is the leader in cloud-managed IT, thanks to our creative, inclusive, fearless team that is driven to simplify technology so the world can simply work.

At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission.

As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.


Responsibilities:

  • Process return transactions of incoming equipment from our warehouses
  • Authorize incoming return requests based on company policies; research outlier cases and coordinate with the account executives when higherlevel approval is needed
  • Communicate with customers, partners & distributors relating to returns logistics, credit processing & exception cases
  • Coordinate with support techs, product management, sales executives, and administrators to ensure that we provide the best possible customer experience

Requirements:

  • A Bachelor's degree is required
years of transactional operations experience or 2 years of clerical or administrative experience in a field where attention to detail is critical, such as medicine or law, also considered

  • Excellent organizational and teamwork skills
  • Familiarity with Salesforce and Dynamics GP (or other ERP systems)

Knowledge and Skills:

  • Knowledge of RMA procedures.
  • Experience with data entry and invoice auditing.
  • Customer service background, preferably customers who want to return merchandise or products.


Cisco is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records.

At Cisco Meraki, we're challenging the status quo with the power of diversity, inclusion, and collaboration.

When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people.

We're building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

U.S.

employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday.

Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO.

We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.


Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components.

For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%.

Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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