Operations Support Coordinator

2 weeks ago

London, Greater London, United Kingdom THE GOODGYM Full time

_
Job Title:
Operations Support Coordinator (maternity cover)_

Team:
Operations Support

Hours: 3 days (22.5 hours) per week (hours/days by agreement)

Location:
GoodGym supports remote working. We have an office space in London for staff to use if they wish. All staff have the choice of working fully remotely, using the office space or a hybrid of both.

Report to:
Operations Support Team Lead

Starting salary:
£21,500 pro-rata

Application Closing Date: 03/01/ :59)

Interview Dates: 10/01/2023 and 13/10/2023

Starting date: 16/02/2023

Contract:
fixed-term (until 31/03/2024)

-
About GoodGym:_

-
Job Purpose_


As part of GoodGym's Operations Support Team, you will play a key role in coordinating volunteers to provide practical and social support for older people across the UK.


The crucial part of this role will involve supporting volunteers and beneficiaries throughout processing and confirming mission requests for practical tasks and monitoring and supporting befriending pairings.

You will also work as part of project teams making changes to improve our processes. And you will collaborate with and support colleagues across the organisation.
-
Responsibilities_

Primary Responsibilities

Office Management

Volunteer Support

  • Providing administrative support for missions, including but not limited to: communicating with referral partners, screening and listing missions on the GoodGym website, confirming missions with beneficiaries on the phone and ensuring best safeguarding practices are upheld
  • Supporting, in a respectful and trusting manner, a longstanding team of operations support volunteers who work with us

Relationship Management

Other Responsibilities

  • Contributing to the development of the Operations Support Team and respective processes and policies
  • Working collaboratively with other internal departments
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Person Specification_

Knowledge

  • An understanding of the needs of older people and volunteers
  • Awareness of services available to older people (desirable)

Skills and abilities

  • Excellent verbal communication skills, particularly over the phone
  • Excellent written communication skills
  • Excellent organisational and multitasking skills and ability to prioritise workload
  • Excellent attention to detail and problemsolving skills
  • Ability to collaborate with team colleagues
  • Ability to work with minimum supervision and under own initiative
  • Ability to provide information, advice and assistance appropriately, to volunteers and older people who use GoodGym's services
  • Empathetic and able to build supportive relationships with people from a variety of backgrounds
  • Proficient with Google Workspace, Google Drive, and able to pick up new systems quickly
  • Comfortable using multiple online programs simultaneously

Experience

  • Experience of volunteering
  • Experience of working with and managing confidential information
  • Experience of working with or supervising volunteers (desirable)
  • Experience of dealing with a busy or shared inbox (desirable)
  • Experience managing relationships with a variety of internal and external stakeholders (desirable)
  • Experience of DBS check process (desirable)
  • Knowledge of safeguarding in relation to the protection of vulnerable adults (desirable)
-
Why join us?_

  • Be part of our important mission to bring communities together and reduce loneliness and isolation.
  • GoodGym is a scalable approach to tackling major social issues and you'll play a key role in it
  • Friendly, positive and supportive team with a genuine purpose
  • Growing organisation with national reach at a pivotal point of change
  • 25 days holiday + bank holidays
  • Central London location;7th Floor, 33 Holborn London, EC1N 2HT,
  • Flexible working and remote options available
  • Regular in person socials over the year
- £200 self development budget

  • How to apply: _


We are looking for the best people to help us provide support to millions of people affected by loneliness in the UK.

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, sex, gender identity, disability, age, nationality, religious or philosophical belief, age, sexual orientation, educational attainment, family status, trade union activity or any other factor.

We see diversity as strength and want everyone to be able to be their whole selves at work.


We have a code of conduct in place, and are committed to creating a culture where everyone feels safe and respected.


The information collected during our recruitment process is only used for monitoring purposes to assist us in analysing the profile and make up of individuals who apply, are shortlisted for and appointed to each vacancy.

In this way, we can check we are complying with the Equality Act 2010 and with our own Equality Opportunities and Diversity policy.


Job Type:
Fixed term contract

Contract length: 13 months

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