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Operations Coordinator
3 months ago
Job Title:
Operations CoordinatorReporting to: Chief Operating OfficerResponsible for: N/AOur ValuesOur business is values centric.
We look to engage, motivate and reward our team through living and benefiting from the values, and in turn, taking that benefit to our clients.
We promote a culture that is collaborative, engaging, focussed on teamwork and fun, and we do this, whilst producing the highest quality services and solutions for our clients.
We have five values that we hold at the heart of our business, they are:Create unrivalled experiencesNever be afraid to be differentBe better today than we were yesterdayBe empatheticCultivate IntegrityAt Stridon, values are not just words, they are intentions, and they are actions.
We support all our team members to thrive in this environment and expect everyone to be accountable to our values, and one another.
Role PurposeThe guru of getting it done, the Operations Coordinator has a handle on why and how Stridon ticks.Efficiency, effectiveness, and productivity are at the heart of their purpose, with a unique ability to work seamlessly across many disciplines.
Job purposeStridon requires an Operations Coordinator to join the business to manage all operational functions of the business including People (HR, talent acquisition, talent development), sales operations and general office management and administration.
This will include coordination, documentation, presentations, and diary management, alongside using software systems to manage processes.Reporting to the Chief Operating Officer (COO), the role sits alongside our Assistant Accountant, and will work with stakeholders across the business, and inside out partner and vendor network.
This role has opportunity to grow with the business, so this role has ample opportunity to grow and climb.We would love a candidate who can not only follow operational processes but can ideate and improve on them for us.
This role will work closely with the CEO, COO and the Senior Leadership TeamThis role is perfect for someone who loves organising and coordinating With exceptional communication and administration skills who enjoys the challenge of a fast-paced environment and the ability to work autonomously with a high level of attention to detail.
Stridon is a people and service lead business, this role suits someone who enjoys working collaboratively and with a wide range of peers, stakeholders, partners, vendors, and clients.
Exceptional time management and task management skills are needed for this role, You will need to be able to work independently, but will have access to other for support and guidance.
This role deals with sensitive information, professionalism and discretion are both critical to success.Areas of involvement includeGeneral Operations Coordination and AdministrationFacilities CoordinationPeople and Talent AdministrationPartner and Vendor Programme AdministrationNew Business and Client Engagement and SuccessThis role is set to grow with the business as we continue to scaleKey Duties and ResponsibilitiesDay to day management of HR administration and employee experienceHR – management of the HR system – leave, personal details, trainingRegular reporting needsUpdating and issuing of correspondence, letters and contractsWorking with our HR advisory service partner on larger matters as neededManaging insurances and other employee benefits including the Perkbox platformManaging the onboarding experience for new starters ensuring seamless integration into the team from a process and support point of viewDay to day management of Talent Acquisition administrationManaging, editing and updating job descriptionsUpdating and managing Linked In, Indeed and other relevant job boardsLiaising with hiring managers to short list and book interviews with candidatesAttending interviews to note take and summarise as neededDay to day management of our Talent Development and Training and AccreditationCoordinating and updating the training matrixUpdating training materialsCoordinating training course/coaching for our team in line with their Performance Development PlansFinalising PDP plan documentation on a quarterly basis to calculate and check bonus award to ensure all PDPs are accurateCoordinating Microsoft Partnership (and other vendor) training and accreditations including:
- Updating matrix of delegations
- Coordinating courses and trainings in line with our strategic requirements
- Tracking all courses and outcomesSupporting the Client Success (CX) programme working with the Head of CX, which includes:Developing of monthly and quarterly reports and other documentationAttending client reviews, note taking and providing debrief notesMonitoring client feedback scores and reporting to the SLTSupporting Client Engagements and New BusinessDevelopment of key materials – proposals and presentations from branded templates and contentAttending meetings, note taking, and producing meeting minutes and distillation of the outcomes – includes diagrams and words to provide over view of outcomesSupporting the CEO and COO on any client or commercial documentation as neededAdministrationDay to day office management – facilities matters such as:
- Booking and managing meeting rooms and pod
- Day to day liaison with our building management team
- Delivering improvements to the spaceEvents and catering:
- Booking and managing meetings and catering
- Supporting client events assisting with managing the process, coordinating suppliers and support
- Managing invites and RSVPS to events, meetings, All Hands – both internal and external for the CEO and COOGeneral PA support to the CEO and COORunning and producing various reports from our management system,
PSA:
- Ultilsation
- Client reports
- New business reportsDeveloping and maintaining the Standard Operating Procedures (SOPs) for the operational management of the businessWorking closely with the Assistant Accountant to provide reporting for finance such as HR reports for payroll and benefitsLearning the Sales Operations processes of the business through the SOPs and working with the Assistant Accountant to support this area from time to time – overflow, coverage for leaveWith advisory from our Partner Alliance Manager, and the CEO, overseeing the management and administration of our Partner Programmes and engagements with core Stridon vendor partners such as Microsoft, Cisco, VMware and others, to ensure timely management of key milestones, including:Certification and complianceAnnual programme renewalsDevelopment of relationships with key stakeholders to enhance partner statusPersonal AttributesDedicated to excellenceSelfstarter who can manage independentlyStrong organisational skills, detailoriented, and ability to handle multiple and everchanging priorities in a dynamic support environmentExcellent time management skills including scheduling and critical date managementExcellent verbal and written communication skillsDesire for continued learning and skills developmentAn outgoing and engaging personality with an attitude that can mirror our "Whatever it takes" mantra.
Intermediate Microsoft Office skillsExcellent at writing documentation – meeting minutes, presentationsProficient in road mapping and mind mapping – such as Roadmunk and Mindmeister (can be learnedBackground in technology with an experience and understanding of operational management requirements in this sectorExperience in another Managed Services Provider or similar preferredBenefitsCompetitive salary based on experience and qualifications.25 days holidayPerformance-based incentivesNon-contributory pensions scheme (8% by company)PerkboxAviva Life and Health Insurance (Critical illness, Income Protection & Life Insurance)Full on the job training and supportFun working environment and cultureGreat opportunity for advancementOffice location in Shoreditch, London with hybrid working arrangements availableThis role is a hybrid role with an expectation of three office days per week – Shoreditch, London location.
Note:
this job description is not exhaustive and may be added to or changed to from time to time following discussion and consultation with the post holder and line manager.
