Customer Success Associate

2 weeks ago

London, Greater London, United Kingdom Dataminr Full time
See yourself at Dataminr

You're self-motivated and self-directed, passionate about detailed record-keeping and maintaining scalable processes and systems to ensure customers' success. You solve problems and identify opportunities as an advocate both for the customer and the product. You're a natural customer advocate who can listen, learn and define customer needs with our software solutions.

Your goal is to support client engagements with training, usage assessments and product demos to increase adoption, retention, and satisfaction of our platform that supports the ambitious growth plans of Dataminr in the UK & European Public Sector market.

As a Customer Success Associate, you understand service culture, customer-facing products, and account management tools. This role supports the customer base and may require travel to customer sites.

You're excited about bringing your experience and skills into a team and transforming how Public Sector clients adopt and use Dataminr.


At Dataminr, we are creating a team of talented builders, creators and visionaries to have a real-world impact on how organizations respond to fast-emerging events as they unfold.

We are 850 talented individuals, spanning seven global offices, united by our passion to use AI for the greater good and be agents of positive change in our company and in our communities.

We offer a competitive benefits package aimed at keeping you healthy and happy:

  • Company paid medical, dental and vision insurance for employees and their dependents
  • Generous PTO, unlimited sick days and remote working options
  • Paid parental leave and family forming benefits
  • Company equity (RSUs)
  • Reimbursements for mental health and wellness apps
  • Benefits offered for fulltime employment only.


At Dataminr, we serve a global community made up of many cultures and strive to reflect the diversity of the world in which we live.

We stand for social justice and we lead with empathy. We foster a culture of allyship, standing up for those who face systemic barriers to equality. We actively condemn racism and discrimination in any form.

We believe our differences give us strength.

Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, individual learning and development funds, and more.

The opportunity- Be an expert on Dataminr's First Alert platform and develop a deep understanding of publicly available information and social media analytics use cases- Understand each customer's mission sets and operational process to design and implement the programs that seamlessly integrate Dataminr into their workflow- Build and maintain strong and effective client relationships, and act as a thought partner- Develop an understanding of customer use cases, internal decision-making nuances, and other key information necessary to manage and grow accounts- Conduct quarterly customer reviews to ensure service and product quality remain exemplary, identify growth opportunities, partner with cross-company teams to drive product adoption, find new use cases, and deliver customer satisfaction by bringing value to our customers daily- Serve as an advocate for our customers by collecting customer feedback, clearly articulating product recommendations for Dataminr product development, and presenting customer account health


What you bring- 1-3 years of client-facing or product experience with a strong interest in supporting customers in the Public Sector vertical- Experience working closely with or in UK & European Public Sector and must possess the appropriate security clearance or have the ability to obtain clearance to operate within public organisations- Knowledge and/or experience of publicly available information and social media analysis efforts of public sector organisations, including but not limited to military, law enforcement or emergency management- Ability to communicate complex concepts to a wide range of audiences, including technical and non-technical customers, coupled with outstanding communication and presentation skills- Detail-oriented with excellent project management skills and a strong focus on delivering the best possible client experience and the ability to think on your feet and problem-solve in real-time- Ability to work both independently and collaboratively within a team with a high level of accountability and the ability to execute multiple and competing projects and deadlines- Must be willing and able to travel (domestically and internationally) as needed, approx.

25-50% of the time

LI-SA

LI-REMOTE

About Dataminr

  • Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status._

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