Associate Customer Success Manager

2 weeks ago

London, Greater London, United Kingdom Deel Full time

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform's success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There's never been a more exciting time to join Deel — the international payroll and compliance market leader.

The Customer Success Manager on the Scale & Growth Team is the main POC of the client throughout the client experience cycle. CSM's are here to provide advice on how to best structure internal processes to drive growth while using Deel's product adoption and help the client with their remote global workforce.
Clients that sit within the Scale & Growth team are Tier 3 clients, managing up to 200 accounts (at least to start; this may increase over time if we need to based on bandwidth)

What you will enjoy working on:

Project management Works well with internal teams in order to deliver the best customer experience, this entails working with Support, Product, Sales & Engineering Have a good knowledge of where Deel is hiring and Deel services (payroll, HR, Product, etc) Set up outreach campaigns for customer base Preventing and eliminating churn Growing relationships with a larger book of clients and promoting their growth at Deel

You will be successful if:

Ideally 1-2+ years of experience within Customer Success Has experience within a Regional/Global book of business Experience in outreach campaigns & automation Used to deal with escalations, or frustrating customers Take good ownership & accountability You speak, read and write in English AND German fluently You are based within EMEA timezone

Bonus Points:

You have experience working with clients and team members from multiple countries and across multiple time zones You have experience working in a remote team You have experience working at a high growth start-up or scale up You have Fintech or HR tech experience

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you'll enjoy

Provided computer equipment tailored to your role Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including WeWork access where available

At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

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