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Customer Success Manager
2 weeks ago
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Job:
Customer Success Manager
Location:
London UK(Hybrid)
Type:
Permanent
Job details:
Desired Industry Experience:
5+ years.
Relevant Experience:
Solutioning and Service delivery. IT Outsourcing, Offshoring, experience in Service Delivery
Sectors:
Logistics & Supply Chain (Good to have experience in Retail sector too), PSP etc.
Academic Qualification:
bachelor's degree in computer science OR equivalent IT Degree preferred.
Desired profile:
The incumbent must have exposure to diverse technical skills and will be responsible for Solutioning and Service
Delivery, working with the Customer Success Management (CSM) function aligned to Logistics & Supply Chain and number of other sectors such as BFS, Retail etc.
Client Success and Solutions experience in Logistics & Supply Chain IT function, IT outsourcing, IToffshoring, WMS, TMS, Freight Management solutions etc.
Client Success and Solutions experience in Customer Experience technologies, from Digital Experience, Customer Communications, Content Collaboration and Content Services platforms.
Additionally, complementing technologies, covering Integration, RPA, BI/Analytics, Cloud and SecurityWork closely with EMEA solutions team to be involved in Client/Prospect service delivery and technical discussions
Provide local support to the Delivery teams and be the local technology advisor in the CSM Function
Be the local point of Contact for Clients, Prospects and Partners
Desired skills
5+ years of IT experience in Solutioning and Service delivery with around 5 years in the EMEA region
Prior project management & solutioning experience using offshore model and ensuring quality deliverables
Good Understanding of IT Enterprise Services and Solutions with experience of working with offshore teams and outsourcing models
Must be residing in UK and willing to work in London and travel to different client location
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