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Customer Success Associate EMEA

3 months ago

London, Greater London, United Kingdom LeanIX Jobs Full time

SAP LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1300+ customers with Enterprise Architecture Management.

We are looking for a Customer Success Associate/Manager to join our growing team and guide customers through their journey, making them successful.

Are you passionate about IT and how it enables modern businesses to grow? Do you share the mindset of being customer-first, striving for excellence while winning & losing as a team?
Then it is worth reading on

Closely aligned with your customers and our Customer Success-, Sales-, Professional Services-, Product-, Marketing- and Partner Management teams, you will be working on delivering continuous value.

As a Customer Success Associate/Manager at SAP LeanIX you create an impact having exceptional analytical and advisory skills to support our customers in the best way possible. You will take on full responsibility for Mid-Market customers along their journey – from adoption, to expansion, and renewal.

Customer Success Associate/Manager Mid-Market (f/m/d)
Connected remote, based close to one of our offices in Germany (Bonn, Munich, Berlin), France (Paris), Netherlands (Amsterdam)

WHAT IS WAITING FOR YOU?

  • Working within a great team, supporting, and motivating each other in a culture that welcomes feedback and failure while celebrating our successes
  • Take on full responsibility for a set of your own portfolio of strategic customers and in a joint approach with other CSMs for a larger set of customers
  • Build and strengthen relationships with your customers to become their trusted advisor
  • Develop and expand your accounts by driving product adoption to ensure value add
  • Work with state-of-the-art Customer Success tools (Gainsight, Salesforce) backed by a Customer Success Operations team
  • Add your style to a global, diverse team SAP LeanIX, a fast-growing tech company and leader in the Enterprise Architecture category

WHAT ARE WE LOOKING FOR?

  • 3+ years of experience in in a customer-facing role in the B2B SaaS industry (or related business), preferably in the domain of Enterprise Architecture
  • Understanding of IT Management and Software Development/Operations in Enterprise organizations
  • Ability and experience to structure and prioritise your work and work of others
  • 1+ year working knowledge with Customer Success tools, e.g., Gainsight is a plus
  • Fluent in English for all territories; for some territories fluent in additional languages are a must: German for DACH, French for France, Dutch is a plus for Benelux - please indicate your language skills in your CV
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