Customer Success Associate London 2024

1 month ago


London, Greater London, United Kingdom Acre Software Full time

Acre is rebuilding the UK's £1.4 trillion mortgage market from the ground up, with a completely new, end-to-end management system for mortgages.

Our platform cuts out the unnecessary admin, pain and friction from buying a home. We're covering the entire journey, from figuring out what you can borrow, to getting your keys. We're guided both by the voice of real home buyers and by our close relationships with brokers, lenders and insurers.

Following a hugely successful 2023, where we proudly facilitated over £10 billion in mortgages for over 100,000 homebuyers, we are continuing to onboard some huge names in the mortgage industry and are looking to expand our team.

The role

This role is an excellent opportunity for someone get a unique exposure to working in a technology start-up and directly contribute to its growth.

We are looking for an Associate with an interest in finance and technology that wants to help make the home buying process better.

You will join our top-performing Customer Success team to help ensure that our firms are using Acre's platform seamlessly as we continue to grow our market share. You will work closely with other Acre teams, as well as senior leadership, and get a unique insight into other key roles within Fintech start-ups such as Product Management, Software Engineering and Testing, Business Development and Marketing, and Innovation.

Responsibilities:

The role will constantly evolve to match the needs of the business and vary from day to day. You will begin by learning everything about Acre and our technology and before you know it, customers will be looking at you with starry eyes while you work behind the scenes to continue building industry-leading, world-class technology with the wider team.

Your day to day will involve
  • Providing support to all customers
  • Troubleshooting and problem solving user enquires
  • Training users on how to use our technology
  • Learn all aspects of working in a fintech startup
About you
  • Curious in nature and with a strong desire to achieve.
  • Highly self-motivated and able to work independently.
  • Have a strong attention to detail and high expectations.
  • A resourceful, quick, sharp and creative problem solver.
  • Passionate about people and making Acre customers happy.
  • Excellent at communicating.
What we offer
  • A chance to make an impact within a fully funded, early-stage Fintech start-up in a unique position to make a difference to the mortgage market.
  • Competitive salary.
  • One week of free accommodation for those relocating.
  • Private healthcare, a cash plan, pension contribution.
  • Cycle to work scheme.
  • Vibrant office in Shoreditch with monthly social events.
  • See our careers page for more of what we offer.

We're looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team that are passionate about what they do. If you want to join a team that is tackling a big problem space, then we'd love to hear from you.



  • London, Greater London, United Kingdom Achievers Corp. Full time

    With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries. We are looking for a Customer Success Associate to join our team in London As a Customer Success Associate you will be responsible for driving strategy for the Achievers recognition and engagement platform while continuously driving value for our...


  • London, Greater London, United Kingdom The One Group Full time

    New Location: City of London Salary: £ £ per annum + Excellent Benefits & 2 days in office per year Job Type:PermanentPosted about 4 hours ago- Sector: Office Recruitment- Contact: Kate Yardley- Start Date: ASAP- Expiry Date: 24 December 2023- Job Ref: BBBH50376_ My client is a cyber security specialist based in Peterborough and London (Liverpool Street...


  • London, Greater London, United Kingdom eFinancialCareers Full time

    Your responsibilities will include: Acting as a primary contact for clients, supporting, troubleshooting and consulting in their use of the portfolio management system. Provide users with online system training. Working closely with the sales teams to identify opportunities for account growth A finance or economics type Bachelor's Degree (minimum 2:1). 1+...


  • London, Greater London, United Kingdom Amber Resourcing Full time

    Customer Success Associate | Customer Success | Customer Experience | Customer Service | Education | SaaS | Software Development | Relationships | Sales | Business DevelopmentA pending B Corp with a powerful mission are on the lookout for their next Customer Success AssociateIf you like the sound of making a genuine difference in the world of education, keep...


  • London, Greater London, United Kingdom Achievers Full time

    About AchieversOur commitment to you: At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. You'll have the opportunity to collaborate with a diverse...


  • London, Greater London, United Kingdom Aon Full time

    Job Description:We're hiringAre you passionate about delivering an exceptional client experience within a consulting? Our Data Solutions business (part of our Human Capital Solutions practice) are currently recruiting a Customer Success Associate (Associate Consultant) to join our team in London.Data Solutions are forging a new path in rewards, one designed...


  • London, Greater London, United Kingdom Firmex Full time

    Firmex is a global software-as-a-service provider with corporate headquarters in Toronto, Canada and an EMEA office centrally located in London. The company's Firmex VDR service is the world's most trusted virtual data room, having been used by over 120,000 companies worldwide to share confidential documents for due diligence, litigation and compliance.We're...


  • London, Greater London, United Kingdom insightsoftware Full time

    The Customer Success Associate will be responsible for assisting our customers deemed "at risk" for not renewing their annual support & maintenance contracts. This role will be assigned cases via salesforce and is responsible for providing friendly, timely and professional responses to our customers with the goals of getting them to pay their upcoming...


  • London, Greater London, United Kingdom LogicMonitor Full time

    Associate Customer Success Manager French Speaking Customer Success, London, UK These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. Our office is...


  • London, Greater London, United Kingdom Veeva Full time

    Veeva Systems Opportunities for 2024Veeva Systems is a company focused on industry cloud, aiming to support life sciences companies in delivering therapies to patients efficiently. As one of the rapidly growing SaaS companies, we exceeded $2B in revenue recently, with significant growth prospects ahead.At the core of Veeva are our values: Doing the Right...


  • London, Greater London, United Kingdom Veeva Full time

    Veeva Systems Opportunities for 2024Veeva Systems is a company focused on industry cloud, aiming to support life sciences companies in delivering therapies to patients efficiently. As one of the rapidly growing SaaS companies, we exceeded $2B in revenue recently, with significant growth prospects ahead.At the core of Veeva are our values: Doing the Right...


  • London, Greater London, United Kingdom LeanIX Jobs Full time

    SAP LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1300+ customers with Enterprise Architecture Management. We are looking for a Customer Success Associate/Manager to join our growing team and guide customers through their journey, making them successful. Are...


  • London, Greater London, United Kingdom ometria Full time

    Join our award-winning team of retail marketing experts and help clients leverage Ometria's Customer Data and Experience Platform to deliver exceptional customer experiences.As a Customer Success Associate, you will support Customer Success Managers, focusing on client satisfaction and revenue growth for innovative UK retail businesses. You will report...


  • London, Greater London, United Kingdom Plutus Full time

    Encord is building a comprehensive training data solution for computer vision AI applications. Our mission is to enable companies to unlock the power of AI while retaining 100% control of their data. In 2021, we raised $20M from top investors including CRV, Y Combinator Continuity, the Harvard Management Company, top industry executives, and other leading...


  • London, Greater London, United Kingdom Moody's Full time

    Imagine what we can INSPIRE with you.Moody's empowers people to make better decisions and achieve brighter futures. This is what motivates us to bring out the best in our products and our people. Join us. Forward Together.Moody's is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but...


  • London, Greater London, United Kingdom Moody's Full time

    Imagine what we can INSPIRE with you.Moody's empowers people to make better decisions and achieve brighter futures. This is what motivates us to bring out the best in our products and our people. Join us. Forward Together.Moody's is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but...


  • London, Greater London, United Kingdom Cherry Pick People Full time

    Onboarding & Customer Success AssociateNorth West London & Hybrid WorkingMonday to Friday, 09:00 to 18:00£27,000 to £30,000Out of this world benefits include private healthcare, enhanced pension scheme, opportunity to work overseas and plenty moreFancy working for an innovative and award-winning Proptech company, shaping the industry?Who they areSince...


  • London, Greater London, United Kingdom LSEG (London Stock Exchange Group) Full time

    The Associate Customer Success Manager (CSM) role is responsible for developing strong customer relationships through an in-depth understanding of a client's businesses, their specific requirements and workflows to promote retention levels and loyalty.This is a post sales role that is comprised of relationship management, end user training and deep workflow...

  • Retail Associate

    2 weeks ago


    London, Greater London, United Kingdom UKundwork London Full time

    Location: Working from The Loop @ Grahame Park (Colindale) Contract: Fixed Term Contract, until end September 2026 Salary: £25,643 per annum (pro-rata if working part time hours) Hours: 33.25 or 37.5 hours per week Groundwork London is an equal opportunities employer and welcomes applications from all members of the community. Grahame Park LOOP, a reuse...


  • London, Greater London, United Kingdom Dataminr Full time

    See yourself at DataminrYou're self-motivated and self-directed, passionate about detailed record-keeping and maintaining scalable processes and systems to ensure customers' success. You solve problems and identify opportunities as an advocate both for the customer and the product. You're a natural customer advocate who can listen, learn and define customer...