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Order Processor/customer Service

3 months ago

Huyton, Knowsley, United Kingdom Kworks Full time
Answering telephone calls and dealing proficiently with customer queries

  • Processing of customer orders
  • Proactively expedite orders and coordinate between internal departments.
  • Build up your knowledge of the products sold within the company to allow you to advise customers and provide the best customer experience possible
  • Liaising with customers regarding delivery schedules
  • Taking phone orders and payments and raising invoices
  • Assisting the Trade, Customer Services and Amazon teams when needed
  • Maintaining internal databases
  • Any other administrative duty deemed necessary by management, including cover for members of the customer service/order processing departments.
  • Excellent telephone, communication and organisational skills
  • Good attention to detail and a high level of accuracy
  • Experience processing orders and invoices is essential.
  • GCSE Maths and English, or equivalent
  • Ability to work in a fastpaced office within strict deadlines.
  • Two years' recent experience in a similar role
  • Experience of Shopify, Unleashed or Replyco would be beneficial.
  • Experience of processing Amazon orders online would be beneficial.


 Microsoft Office experience
  • Excel & Word, Outlook.

Salary:
£11.00 per hour

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Knowsley Industrial Park: reliably commute or plan to relocate before starting work (required)

Experience:

- order processing/customer service: 2 years (required)

Work Location:
In person

Reference ID:
AUG 02