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Order Fulfillment Specialist

2 months ago


Huyton, Knowsley, United Kingdom QVC Full time

About QVC

QVC is a leading retailer that empowers shoppers with knowledge and shares insights in a lively, engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewellery – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service.

Our Mission

We strive to provide a more human way to shop, combining shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers.

Job Summary

We are seeking a skilled Orderline Representative to join our team. As a key member of our Contact Centre, you will be the welcoming friendly voice of QVC, providing world-class customer service and promoting engaging products to improve customer loyalty.

Key Responsibilities

  • Handle inbound customer calls efficiently and accurately process customer orders.
  • Promote engaging products to improve customer loyalty.
  • Work towards achievable individual performance targets.
  • Participate in a supportive and seamless onboarding experience, including two weeks of training.

Requirements

  • Desire to deliver a first-class customer experience.
  • Take ownership of performance and always seek ways to improve.
  • Engage with customers and colleagues, creating a people-focused work culture.
  • Fantastic communication skills.
  • Experience using a computer is important in this role.
  • Commitment and punctuality are essential within this role.

What We Offer

A brilliant experience and the opportunity to be part of one team dedicated to our customer, playing an important part in our path forward. We have supported career paths – which offers even more exciting opportunities to learn, develop and support our customer.