Customer Service Representative

7 days ago


Huyton, Knowsley, United Kingdom QVC Full time

About the Opportunity

We are seeking a highly motivated and customer-focused individual to join our award-winning Contact Centre team at QVC UK. As a key member of our Orderline team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers.

Key Responsibilities

  • Handle inbound customer calls and respond to customer inquiries in a timely and professional manner.
  • Process customer orders efficiently and accurately, while promoting engaging products to improve customer loyalty.
  • Work collaboratively with colleagues to achieve individual and team performance targets.
  • Participate in ongoing training and development to enhance skills and knowledge.

What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • A competitive hourly rate of £11.64.
  • A guaranteed minimum of 15 hours per week, with the option to flex up to 25 hours per week.
  • A flexible working arrangement, including the opportunity to work from home after a minimum of 3 months.
  • Ongoing training and development opportunities to enhance your skills and knowledge.

Requirements

To be successful in this role, you will need to possess:

  • Excellent communication and interpersonal skills.
  • A strong desire to deliver exceptional customer service.
  • The ability to work collaboratively as part of a team.
  • Basic computer skills and the ability to learn new systems quickly.

What's Next

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. We look forward to hearing from you



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