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Customer Service Representative

2 months ago

Huyton, Knowsley, United Kingdom QVC Full time

About QVC

QVC is a leading retail brand that empowers shoppers with knowledge and shares insights in a lively, engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewellery – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service.

Our Mission

We strive to provide a more human way to shop, combining shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers.

Job Summary

We are seeking a Customer Service Representative to join our award-winning Contact Centre team. As a Customer Service Representative, you will be the welcoming friendly voice of QVC, providing world-class customer service and promoting engaging products to improve customer loyalty.

Key Responsibilities

  • Handle inbound customer calls efficiently and accurately process customer orders.
  • Provide exceptional customer service and resolve customer complaints in a professional and courteous manner.
  • Work collaboratively with the team to achieve individual and team performance targets.
  • Participate in ongoing training and development to improve customer service skills and product knowledge.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple customer calls simultaneously.
  • Basic computer skills and experience using a computer is essential.
  • Commitment to providing exceptional customer service and meeting performance targets.

What We Offer

We offer a supportive and seamless onboarding experience, including two weeks of training. After passing your probationary period, you will have the opportunity to discuss flexible working arrangements with your leader, including remote working options.