Customer Service Representative

2 weeks ago


Huyton, Knowsley, United Kingdom QVC Full time

About the Opportunity

We are seeking a talented and customer-focused individual to join our award-winning Contact Centre team at QVC UK. As a Customer Service Representative, you will be the welcoming and friendly voice of QVC, providing world-class customer service and promoting engaging products to improve customer loyalty.

Your Key Responsibilities

  • Handle inbound customer calls efficiently and accurately process customer orders.
  • Provide exceptional customer service and resolve customer queries in a timely and professional manner.
  • Work collaboratively with the team to achieve individual and team performance targets.
  • Participate in ongoing training and development to enhance your skills and knowledge.

About QVC

QVC is a leading retail brand that empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products, and we connect shoppers to interesting personalities, engaging stories, and award-winning customer service.

What We Offer

  • A supportive and seamless onboarding experience, including two weeks of training.
  • A flexible workplace with a combination of working from home and office-based working.
  • Opportunities for career growth and development within the company.
  • A competitive hourly rate of £11.64 per hour.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet performance targets.
  • Experience using a computer and familiarity with customer service software.
  • Commitment to providing exceptional customer service and a positive work culture.


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