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Customer Service Advisor
3 months ago
We are a spirited team at a successful small to medium distribution business dedicated to providing exceptional service to our loyal customers. We pride ourselves on creating a close-knit work environment where collaboration is key. If you are enthusiastic about delivering top-notch customer service and thrive in a supportive setting, we welcome you to our team.
Position Overview:We are on the lookout for a highly driven and customer-centric individual to join us as a Sales Admin / Customer Service Representative. As the first point of contact for our customers, your role will involve ensuring their inquiries are promptly and professionally resolved. Managing purchase orders and addressing invoicing concerns will be core responsibilities that are pivotal in maintaining seamless operations and customer satisfaction.
Key Responsibilities:- Act as the main contact for customer queries via phone, email, and occasional in-person interactions.
- Efficiently process purchase orders with accuracy.
- Resolve any invoicing issues promptly and liaise with relevant departments for solutions.
- Cultivate strong customer relationships by offering exceptional service and support.
- Coordinate with the sales team to meet customer needs and maximize sales opportunities.
- Meticulously record customer interactions and transactions in our database.
- Prior experience in customer service or sales support roles is advantageous.
- Outstanding verbal and written communication skills.
- Keen attention to detail and adept problem-solving capabilities.
- Ability to multitask and prioritize effectively in a fast-paced setting.
- Proficiency in Microsoft Office Suite; familiarity with CRM software is a bonus.
- Positive attitude and a team-oriented mindset.
- Passion for delivering exceptional customer service and surpassing expectations.
We firmly believe in the strength of teamwork and camaraderie to reach our organizational objectives. Being part of our team means joining a close group where your efforts are acknowledged and valued. We provide competitive remuneration, chances for personal and professional growth, and a nurturing environment where you can excel.
About the Position:If you are prepared to advance in your career and be part of something exceptional, we encourage you to seek the Sales Admin / Customer Service Representative role with us. Join our journey as we strive for excellence in customer service and steer our company towards success.
