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Customer Service Representative

2 months ago

Northampton, Northamptonshire, United Kingdom Office Angels Full time

Customer Service Advisor Role

Location: Northampton

Job Type: Temporary to Permanent

Hourly Rate: £11.60

We are seeking a skilled Customer Service Advisor to join our team at Office Angels. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving billing issues, and maintaining a high level of professionalism.

Key Responsibilities:

  • Answer incoming customer calls regarding billing issues, product problems, and service questions
  • Update customer information in the customer service database during and after each call
  • Work with the management team to stay up-to-date on product knowledge and company policies
  • Handle complaints and difficult situations in a friendly and tactful manner

Requirements:

  • Ability to work in a team environment
  • Patience and ability to remain calm under pressure
  • Friendly and tactful personality
  • Excellent communication and problem-solving skills

What We Offer:

As a Customer Service Advisor at Office Angels, you will have the opportunity to work with a dynamic team, develop your skills, and progress your career. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.