Service Advisor

6 days ago


Northampton, Northamptonshire, United Kingdom Kream Full time

Job Summary:

Kream is seeking an experienced and motivated Service Advisor to join our team. As a Service Advisor, you will play a vital role in providing outstanding customer care and ensuring seamless communication between customers and our brand-accredited workshop.

Key Responsibilities:

  • Provide exceptional customer service and support, addressing customer inquiries and concerns in a timely and professional manner.
  • Collaborate with technicians and workshop control to ensure efficient vehicle servicing and meet customer expectations.
  • Offer expert advice on approved products and services, tailoring recommendations to meet individual customer needs.
  • Build strong relationships with customers, listening to their requirements and providing personalized solutions.
  • Work closely with the sales team to promote additional services and products, driving revenue growth and customer satisfaction.

Requirements:

  • Previous experience as a Service Advisor or in a similar customer-facing role.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Strong problem-solving skills and ability to work under pressure.
  • Basic computer skills and familiarity with CRM systems.
  • A full driving license, without excessive penalty points.

What We Offer:

  • A competitive basic salary and realistic bonus opportunity.
  • Ongoing brand training to accreditation level.
  • A dynamic and supportive work environment, with opportunities for career growth and development.


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