Store Advisor

7 days ago


Northampton, Northamptonshire, United Kingdom BT Group Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Advisor. As a Retail Advisor, you will be the face of our brand, responsible for providing exceptional customer service and building lasting relationships with our customers.

Key Responsibilities

  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve sales targets and drive business growth.
  • Develop and maintain a thorough knowledge of our products and services, including features, benefits, and pricing.
  • Upsell and cross-sell products and services to customers, identifying opportunities to increase sales and revenue.
  • Manage customer complaints and issues, escalating to management as necessary.

What We Offer

  • A competitive hourly rate of £12.34 p/h plus 20% on target commission.
  • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
  • Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
  • Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
  • Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
  • Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
  • Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
  • Volunteering days, so you can give back to your local community.
  • Optional Private Healthcare and Dental, to protect you and your family.

About Us

At BT Group, we're passionate about delivering exceptional customer experiences and building lasting relationships with our customers. We're committed to creating a workplace culture that values diversity, inclusion, and employee well-being. If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we'd love to hear from you.



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