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Customer Service Advisor

3 months ago

Nottingham, Nottingham, United Kingdom Buttercups Training Full time

This is a rare opportunity to join a growing SME that is achieving great things whilst supporting a healthy work-life balance.


We are the number 1 provider in our sector, GPhC accredited for our pharmacy programmes, listed as a main provider on the register of apprenticeship training providers, Matrix accredited, and immensely proud of our recent Ofsted grading.

If you are passionate about personal development, education and customer experience, and would like to work for a fast-growing accredited training provider, then read on

What is involved in this position?

  • Manage enquiries via telephone and service tickets regarding programmes and learners
  • Service Desk management
  • Supporting other departments as required
  • Answering general enquiries by answering inbound calls.
  • Liaise with other departments.
  • Data entry to and maintenance of records on our systems
  • Facilitate communications with clients 'learners and tutors of courses
  • Attend events when required (occasional)
  • Undertaking any other tasks/duties as may be reasonably required.

Help Buttercups Training be the best


You will follow the correct channels to relay feedback, optimise our processes and feed into our overall offering to pharmacy professionals and beyond.

We want to hear from all employees how we can make the best even better to stay ahead of the game.


Knowledge of the Pharmacy, Education and Training Sector is not essential as full training will be provided as part of the induction process, but applicants are advised that a positive, can-do attitude is an essential part of organisational culture at Buttercups Training.


Salary expectations
Depending on skills and experience.

Job Types:
Full-time, Permanent

Salary:
From £22,010.56 per year

Benefits:

  • Additional leave
  • Company events
  • Health & wellbeing programme

Schedule:

  • Day shift

Application question(s):

  • All applicants must possess confident telephone manner, alongside excellent time management skills to fulfil the varied administration elements of the role. Please detail how you would manage this.

Work Location:
In person