Service Advisor

1 week ago

Nottingham, Nottingham, United Kingdom Stoneacre Motor Group Full time
{"h1": "Service Advisor Role at Stoneacre Motor Group", "p": "At Stoneacre Motor Group, we are seeking a skilled Service Advisor to join our team. As a Service Advisor, you will be responsible for delivering exceptional customer service, managing customer communications, and ensuring the smooth flow of information between the workshop and customers.

Key Responsibilities:

* Manage all customer communications and interactions on behalf of the dealership
* Identify service needs and requirements of the customer
* Establish understanding and an agreement with the customer of work required and agree time frames
* Liaise with the workshop to determine vehicle completion times and relay any information
* Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused
* Regularly update the customer with progress on their vehicle
* Process payments and issue invoices for customers
* Supporting with handling complaints in line with company policy
* Ensure handover and administration of customer vehicles are completed to a high standard

Requirements:

* Exceptional customer service skills
* Minimum of 1-year service advisor experience
* Experience with RTC & Kerridge /ADP Systems preferred
* Strong attention to detail
* Good time management and ability to prioritize workload
* Willingness to attend manufacture-training courses to keep updated within this fast-paced environment
* Competent in ICT, Maths, and English
* Ability to work independently and as part of a team with a proactive can-do attitude

What We Offer:

* Industry leading competitive salary
* Flexible approach to working patterns
* Bonus scheme
* Range of training and development programmes
* Industry leading career progression opportunities
* Contributory workplace pension scheme
* Uniform provided
* Long service reward
* Customer introduced reward
* Employee discounts
* Access to discounts on retailers, restaurants, holidays, and much more
* Wellness programme
* Free parking

Join us at Stoneacre Motor Group and be part of a dynamic team that is committed to delivering exceptional customer service and creating a diverse and inclusive workplace.

We are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.

Apply now to take the next step in your career and become a part of our team"}

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