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Service Advisor
2 months ago
We are seeking a highly skilled and customer-focused Service Advisor to join our team at BMW Group Retail Careers. As a Service Advisor, you will play a vital role in providing exceptional customer service and ensuring that our customers receive the highest level of care and attention.
Key Responsibilities- Provide outstanding customer care and be the key point of contact between our customers and the workshop.
- Inform and consult with customers on vehicle servicing, keeping them up to date at every stage and addressing any questions or queries they may have.
- Liaise with technicians and workshop control to ensure that vehicles are ready on time and meet the highest standards of quality.
- Offer expert advice on our products and services to customers, ensuring that they receive the best possible solutions for their needs.
- Minimum of 2 years' proven experience as a Service Advisor in a similar role.
- Excellent organisational and administrative skills, with a strong attention to detail.
- Strong customer service background, with a proven track record of delivering high levels of customer satisfaction in a fast-paced environment.
- Working knowledge of Kerridge or similar systems would be advantageous, but not essential.
- Enhanced holiday entitlement, including bank holidays.
- Industry-leading maternity, paternity, and adoption pay.
- Career development opportunities, with a focus on helping you grow and succeed in your role.
- Recognition of long service, with rewards every 5 years.
- Discounted car schemes, high street discounts, and other benefits to enhance your work-life balance.
