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Customer Support Administrator

3 months ago

Colchester, Essex, United Kingdom SVC Solutions Full time

Job Role:
Customer Support Administrator

-
Salary:
£22,000 with generous bonus

-
Location:Colchester, CO1

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Hours:Monday to Friday, 9.00am to 5.30pm

We are looking for a Customer Services Administrator to join our client's fast growing team.

Duties and Responsibilities

  • Logging tasks on our system and assigning to a contractor in a timely manner.
  • Gaining updates from our contractors, on all open tasks strategically.
  • Providing updates on open tasks on a daily basis to the client and key stakeholders.
  • Updating our systems to ensure complete transparency throughout our business.
  • Working closely with the Account Manager and Project Managers to ensure a oneteam approach to management of all maintenance issues.
  • Raising purchase orders for approved works.
  • Create quotations on our system and distribute to the relevant person in order to gain approval.

Skills and Abilities

  • Develop good and effective relationships with all aspects of the business internally and externally.
  • Excellent planning and organisational skills.
  • Excellent written and oral communication skills.
  • Ability to work independently or as part of a team.
  • Excellent attendance and time keeping record.
  • Attention to detail.
  • Professional telephone manner.
  • A positive and resilient attitude with a high level of selfmotivation.

Knowledge and Experience

  • Excellent working knowledge of IT systems.
  • Previous administration experience.
  • Previous experience working within property of facilities management environment is desirable.

INDHIGH

Job Type:
Permanent

Salary:
£22,000.00 per year

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Colchester: reliably commute or plan to relocate before starting work (required)

Experience:

- customer service: 1 year (preferred)

- administration: 2 years (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location:
One location