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Administrative Support Specialist

2 months ago

Colchester, Essex, United Kingdom FCA Full time
About Us

Foster Care Associates (FCA) is a leading provider of fostering services, dedicated to making a positive difference in the lives of looked-after children. With a strong commitment to supporting every child and foster parent, we strive to deliver exceptional care and services.

Job Summary

We are seeking an enthusiastic and reliable Administrator to join our team in our Colchester office. As an Administrative Support Specialist, you will play a vital role in providing administrative support to our Region, ensuring the smooth operation of our office and providing excellent customer service.

Key Responsibilities
  • Undertake a wide range of administrative tasks and duties using keyboard, office 365, Teams, and strong IT skills.
  • Act as an admin support for the Region, providing administrative assistance as needed.
  • Coordinate and source appropriate training for staff and foster parents.
  • Organize and coordinate meetings and events, ensuring seamless execution.
  • Complete monthly tasks according to deadlines, maintaining accurate records and reports.
  • Record essential company information to third parties on our database (CHARMS).
  • Act as the first point of contact for our customers, portraying a positive, professional, and helpful image of the organization.
  • Understand and follow unique processes, ensuring compliance and accuracy.
  • Note/Minute taking at meetings where appropriate.
  • Cover reception duties (lunch/annual leaves).
  • Some travel within the region may be required.
  • Undertake visits in potential foster parents' homes.
Requirements
  • Previous administrative experience.
  • Solid educational background to include GCSE Grade C (or equivalent) in English and Mathematics.
  • Ability to evidence an understanding of the use of IT and electronic communications, including Microsoft Office (Word, Excel, and Outlook email).
  • Good knowledge of administrative systems and processes.
  • Effective communication skills.
  • Ability to work under pressure and handle changing priorities.
  • Administration qualification or equivalent.