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Customer Sales Administrator

3 months ago

Carlisle, Cumbria, United Kingdom Bridge of Hope Full time

The location of our client is on the outskirts of Carlisle offering a fantastic working environment along with attractive benefits.

If you are enthusiastic about customer service and dedicated to going above and beyond, we encourage you to consider this exciting opportunity.

Duties/responsibilities

  • Nurture and build strong relationships with customers to ensure they receive a firstrate experience
  • Take inbound calls
  • Identify and pursue own business opportunities and leads in accordance with agreed target levels
  • Manage customers' accounts as part of sales ordering process, paying attention to credit limits and outstanding debt
  • Support with other daily/weekly/monthly sales office tasks: 3rd party orders, invoicing & enquiries
  • Keep up to date on product and promotional information
  • Experience/skills required
  • Experience of working within a similar role
  • Detailed knowledge and demonstrative experience of Customer Service Excellence
  • Detailed knowledge and demonstrative experience of achieving sales and working towards key performance indicators.
  • Ability to build strong and effective relationships with customers and colleagues.
  • Able to show initiative and make decisions in a dynamic and fast paced environment.
  • Maintain a professional attitude, demonstrating empathy, compassion and commitment when dealing with customers and colleagues
  • Articulate, organised and customer focused
  • Good computer skills including Microsoft Office packages (Word, Outlook, Excel
Hours/benefits

  • 37.50hrs per week Monday Friday 08.30am 17.00pm (1hr lunch break)
  • Saturday morning cover on a rota system 08.00am. 12.00pm (this is overtime paid at time and a half)
  • Potential sales incentives for upselling
  • 33 days holiday p.a. (including bank holidays)
  • Company pension
  • As an employeeowned business you can be awarded free shares based on company performance, as well as ability to purchase additional shares.
  • Annual share dividend payment based on number of shares held.
  • Discounts offered
  • Company App, offering rewards and discounts at various outlets.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.