Contract Monitoring Officer

2 weeks ago

Norwich, Norfolk, United Kingdom Norfolk County Council Full time
**Fixed term contract for 12 months | part-time 29.6 hours per week | £41,173 to £45,442 per annum pro rata (Grade K) | Norwich
**Contract Monitoring Officer
**Integrated Commissioning (Performance Team), Children's Services

An exciting opportunity is available to join our innovative performance management team within the Integrated Commissioning function of Children's Services.


We have an established team which monitors the quality of commissioned (and some in-house) residential settings for children and young people, including registered children's homes, supported accommodation and 38-week joint funded placements.


The team works closely with a range of stakeholders to ensure our wide range of providers are delivering high quality services which improve outcomes for Norfolk's children and young people and help deliver our shared ambition - that Norfolk is a place where all children and young people can Flourish.


As a Contract Monitoring Officer, you will contribute to ensuring that Norfolk's children and young people receive the best possible services, and that services are delivered to the standards expected.


This will include:

  • Carrying out analysis of statutory and regulatory reports for residential settings.
  • Gathering, collating and analysing a range of documentation and undertaking inspections of a range of settings across the residential portfolio.
  • Report writing and identifying opportunities for improvements.
  • Ensuring that the voice of children and young people is heard.
  • Working directly and collaboratively with commissioning and operational colleagues and providers to identify and address concerns arising around a range of issues including safeguarding and quality of care and/or support.


We are looking for someone with a high degree of professional curiosity, tenacity, flexibility, a keen eye for detail, an ability to analyse and present complex information and great relationship-building skills.

We are ideally seeking someone with operational experience within a residential environment and knowledge of appropriate regulatory frameworks is essential.

This post is available as a fixed term contract or secondment.


Before you apply, we recommend reading the full
Job Description and Person Specification to help you demonstrate you meet the criteria.

These are some benefits you can enjoy by working for Norfolk County Council:

  • Competitive salary
  • Generous holiday entitlement with the ability to buy and sell leave
  • Health and Wellbeing services including fasttrack physiotherapy and a free counselling service
  • Flexible working opportunities including flexitime, part time, remote and hybrid working dependent on your job role and business need.
  • Financial benefits such as:
- ' Norfolk Rewards' our employee discount programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.

  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions.
  • A payment if you refer someone you know to a hard to fill job. Tax efficient ways of getting extra pension, new bikes and electric cars.
You can find information on our Terms and Conditions here.

Closing date for redeployees to receive priority consideration: 23 May 2024

Closing date: 27 May 2024


We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage.

Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk.

Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.

We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents.

We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.


We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.


We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.

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