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Income Recovery Officer

3 months ago

Oldbury, Sandwell, United Kingdom Major Recruitment Oldbury Full time

Major Recruitment Oldbury is delighted to be recruiting for an Income Recovery Officer for a well-known established public sector organisation. You will undertake the effective collection of current and former tenant arrears as well as the recovery of other related debts due to the organisation. To monitor arrears cases in accordance with the relevant policies and procedures with a clear emphasis on prevention. The role is on an ongoing temporary basis.

Hours of work are Monday to Friday 9am till 5pm (37 hours a week)

Duties and tasks will include;

  • To undertake all aspects of income and debt recovery casework in accordance with relevant procedures, ensuring that action is prompt and appropriate utilising all avenues of recovery including but not limited to letter, telephone, SMS messaging, e-mail and home visits.
  • To prepare cases for submission to Court and represent business in the County Court on possession and eviction cases as required. To be fully conversant with County Court procedures including liaison with Court officials, Bailiffs and Legal Services as required.
  • To maintain accurate records/files relating to customers with an outstanding debt, ensuring that such records are updated in a timely manner, are clear, accurate and concise and where relevant identify any key legal dates/outcomes.
  • To prepare cases for submission to Court and represent business in the County Court on possession and eviction cases as required. To be fully conversant with County Court procedures including liaison with Court officials, Bailiffs and Legal Services as required.
  • To contribute to and implement practical measures to mitigate the impact of Welfare Reform, ensuring always that the relevant legislation is utilised to secure an outstanding debt, i.e. applying for Third Party Deductions, Managed Payments and Discretionary Housing Payments.

Candidates welcome to apply must have;

  • Literacy level 2 qualification or equivalent as a minimum
  • A minimum of 2 years' experience of working in rent arrears recovery or similar income collection environment
  • Experience dealing with vulnerable customers and customers who have complex/ multiple needs
  • Ability to work consistently, accurately and with attention to detail
  • Experience working to deadlines prioritising and organising workload

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