Customer Service Specialist – Product Line Parts

2 weeks ago

London, Greater London, United Kingdom Lufthansa Technik Landing Gear Services UK Full time

The duties of the Customer Service Specialist include:

Own and manage Customer Service & Component Sale email inboxes for Product Line Parts Be primary point of contact between internal and external customers for Business Projects Ensure customer quotes are accurate, they are prepared, sent to customers and followed-up on a prompt and timely basis Check customer orders for compliance with customer contracts and Business Project expectations and communicate deviations to the affected stakeholders Perform daily routine customer follow up regarding their existing Business Projects Update and maintain database systems and quote logs Proactively prepare and send to customer status reports of their Business Projects Coordinate schedules with customers and provide delivery updates Coordinate and manage logistics tasks Follow-up with customer and provide shipping details Manage customer warranty claims Successfully manage difficult situations and resolution of issues/problems without supervision

The ideal Customer Service Specialist should meet the following requirements:

Experience in the Aerospace industry desirable Previous experience in Customer Service role Organisational talent, high own initiative, high conflict ability and analytical skills Must have strong written and oral communication skills Have the ability to read and understand customer contracts / specification and put in place action plans for contract adherence Proven experience of using MRP / ERP & Data systems (such as SAP / AMOS etc.) Experience of multi-tasking and relationship building skills Office environment, based in Hayes, London Monday – Friday. Full time role which may require additional overtime and occasional early morning or late evening work depending on customer locations and different time zones Candidate must have the right to live and work in the UK unrestricted

This Customer Service Specialist must be:

Self-motivated, driven and ambitious Analytical and flexible approach to work Innovative approach to management skills

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