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Product Specialist
3 months ago
Since 2011, our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public and private content—including equity research, company filings, event transcripts, expert calls, news, trade journals, and clients' own research content.
Headquartered in New York City, AlphaSense employs over 1,000 people across offices in the U.The Customer Success team is composed of our Product Specialist group, a team of highly trained product experts as well as our Account Managers, who provide strategic guidance to our robust book of business, spanning from Fortune 1000 businesses to some of the largest financial institutions in the world.
First and foremost, the Customer Success team are value added partners to our clients.We spend our waking hours obsessing over our customers and making sure they have the right data at their fingertips to make the best decision possible.
We are responsible for retaining our customers, maximizing usage of the product and partnering with the sales team to uncover opportunities to grow our business.
The product specialist role marries the technical knowledge of our solution with a deep understanding of the markets to ensure that users, across all of the segments and business units that we work with, are realizing maximum value from the platform.
The team is heavily relied upon to contribute to both growth and retention initiatives by helping maximize prospect and customer health.
In order to learn our business and customer inside and out, this team also acts as our first line of support, which maximizes user exposure.
Because of the extensive exposure that product specialists have with clients, they're also in a prime location to partner with our product management and engineering teams in determining future product developments that will resonate with the market.
You are an energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adaptThe team works hand in hand with account management, speaking with and visiting users to provide training, customizations and product consultations.
The team also runs trial training calls, making the ability to overcome common objectives and communicate our value proposition essential to success.
Product specialists field support calls, emails, and chats, locally resolving as much as possibleContent generation:
Product specialists identify content that our customers are likely to care about, and package it for distribution by sales and account management.
This content should come in the form of timely searches/trends in the market that can be used for demos or email distribution.
Because of our product specialists' deep understanding of both our product and customers, they are in a position to field feedback and identify product opportunities, and relay that information across the organization (account management, account executives, product, management).
AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor.
This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
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