Customer Service Specialist

2 weeks ago


London, Greater London, United Kingdom Platinum Resourcing (UK) Ltd Full time

Working as part of a friendly team your role will be to provide excellent customer service to clients and customers at all times. Via telephone/email/live chat you will promote the products and services offered.

You will ensure that your customers have sufficient supply of products and that they are happy with the service supplied. You will also be required to manage your own administration and maintain the database.

Ideally you will have a proven track record in a customer service environment together with excellent communication skills and used to dealing with a high volume of calls. This is a busy and varied role with no two days the same. You will be a good listener, a strong team player, be able to work to deadlines and have the ability to demonstrate empathy over the phone.

Salary GBP23,500 - GBP24,500, 25 days holiday per annum rising to 27 after 5 years service, contributory pension scheme, private health care, life assurance, modern office facilities, subsidised canteen, free parking onsite.

Full time working hours are Monday to Friday, 37.5 hours per week, 7.5 hours per day, between the hours of 9am - 6pm.

Duties;

• Provide a first-class service experience

• Complaint management

• Closely follow-up all sample requests by building strong relationships with customers

• Respond to all enquiries in an efficient and knowledgeable manner

• Continue to develop an understanding of customer needs to give appropriate advice as required

• Maintain up-to-date knowledge of all products

• Take an active part in all departmental meetings

• Carry out administrative tasks as required

Skills and experience;

• Proven telephone based customer service background

• Empathetic approach

• Proven experience of dealing with a high level of calls

• Possess influential and persuasive skill set

• Excellent communication skills

• Able to work well under pressure

• Able to multi task with a can do attitude

#J-18808-Ljbffr

  • London, Greater London, United Kingdom Lufthansa Group Full time

    Are you a customer service rockstar with a passion for supporting business projects and delivering exceptional results? We are seeking a Customer Service Specialist for our Product Line Parts team to provide outstanding customer service and operational support for various business projects. Join our team and be a part of delivering superior results in...


  • London, Greater London, United Kingdom Layka Recruitment Full time

    Thisisafantasticopportunity for a Customer Service Specialist tojoinacompanycommittedtoprovidingquality,innovativevalueand logisticsservices.Tomeetcustomers'requirementsforthesafeandefficient transportoftheircargoeffectivelyandinaccordancewithcompanyoperationproceduresandstatutoryrequirementsincludingHealth&Safetytothe ...


  • London, Greater London, United Kingdom STR Group Limited Full time £32,000

    Customer Service Specialist Hayes, West London From £32k The Customer Service Specialist plays a crucial role in supporting the operational fulfilment of all customer contracts.This position serves as the primary point of contact for operational topics, fostering regular customer reviews and visits.The candidate is expected to provide consistent status...


  • London, Greater London, United Kingdom Charles Tyrwhitt Full time

    The Role At Charles Tyrwhitt our purpose is to "Make it easy for men to dress well" and we can't do that without our specialist teams. This time, we're on the lookout for a Customer Service Specialist who will be working with Scott and the Team in our Jermyn Street store. This contract is up to 32 hours, candidates must be flexible to work on...


  • London, Greater London, United Kingdom Parkside Office Professional Full time

    Order to CashSAPSupply Chain A global market-leading bio-pharmaceutical company is currently looking for a Senior Customer Service Specialist to join them on 14 month contract.This is an exciting opportunity for individuals with expertise in supply chain and distribution to collaborate with a skilled and committed Customer Services team,Key...


  • London, Greater London, United Kingdom Charles Tyrwhitt Full time

    The Role At Charles Tyrwhitt our purpose is to "Make it easy for men to dress well" and we can't do that without our specialist teams. This time, we're on the lookout for a Customer Service Specialist who will be working with Scott, Raj and the Team in our Jermyn Street store.This contract is 24 hours per week, candidates must be fully flexible to work on...


  • London, Greater London, United Kingdom Nutmeg Saving and Investment Limited Full time

    Nutmeg is Europe's leading Digital Wealth Manager who now manage over £5 billion Assets Under Management and have over 230,000 investors worldwide. We operate like a start-up, embedded within a leading global financial institution. We are working together in powerful partnership to ethically disrupt the financial services market in the UK. Our vision is to...


  • London, Greater London, United Kingdom Charles Tyrwhitt Full time

    Location- London- Discipline: Retail Job type: New Position Salary:£12.81 per hour- Job ref:Published:- about 5 hours agoThe RoleAt Charles Tyrwhitt our purpose is to "Make it easy for men to dress well" and we can't do that without our specialist teams.This time, we're on the lookout for a Customer Service Specialist who will be working with Scott, Raj and...


  • London, Greater London, United Kingdom Cameron Kennedy Full time

    CONTRACT TYPE: Permanent LOCATION: City of London INDUSTRY: Operations SALARY:£ £40000 per annum + Bonus + BensSTART DATE: ASAP REF:- pb 73046_ JOB PUBLISHED:about 4 hours agoCustomer Service Specialist (Fluent German)up to £40kLondonTHE COMPANYMUST HAVE:Fluent GermanCustomer / Client Services SkillsFinancial Services experienceIf you don't have the above...


  • London, Greater London, United Kingdom Page Personnel Finance Full time

    I am currently looking to hire a German Customer Service Specialist to work as a Credit Controller for a growing fitness brand based in Central London. This is a permanent role offering hybrid working.Client DetailsMy client is a growing fitness brand based in Central London. Over the last 4 years my client has consistently doubled in size year on year. As a...


  • London, Greater London, United Kingdom And Zopa Limited Full time

    Our Story Hello there. We're Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance. Our vision for a new era of banking...


  • London, Greater London, United Kingdom Service Care Solutions - Criminal Justice Full time

    Service Care Solutions are looking for a Service Delivery Specialist to work in London.Location: South West London / HybridPay: £500-£650 per dayJob Purpose: The Integration, Development & Delivery Specialist is a practical role to oversee development, delivery and service management of technical integration services. This ranges from providing consultancy...


  • London, Greater London, United Kingdom ClimatePartner Full time

    What you will do Join us in helping companies of all sizes and industries take their own climate action today. We are dedicated to working as a team towards our common goal: Making net zero a reality We are looking for a motivated and driven Customer Support Specialist to join our growing team Of 30 in our London office, situated in County Hall. This is...


  • London, Greater London, United Kingdom Newham Council Full time

    **Job DescriptionAbout the job**A great opportunity has risen for a Level 3 Customer Service Specialist Apprenticeship position with the Parking Service.Job title: Customer Service SpecialistSalary: London Living Wage £13.15 per hourAssignment duration: This is a 24 month fixed term temporary position.You will be treated like a permanent employee working...


  • London, Greater London, United Kingdom Handle Recruitment Ltd Full time

    Sector: office support- Type: hybrid- Contact: Rebecca Ramsden- Duration: 6 months- Start Date: ASAP- Expiry Date: 04 February 2023- Job Ref: BBBH104133A multi-platform, international media company based in central London are keen to appoint a Customer Service Specialist for 6 months, with immediate start.The role will be based within the Finished Goods...


  • London, Greater London, United Kingdom StockX Full time

    Help empower our global customers to connect to culture through their passions.Why you'll love this roleAs a Bilingual Customer Service Specialist, you'll be an integral member of an exciting, hyper-growth company as we continue to expand our service globally. We work in a face-paced environment where we tear down walls to help our customers, and we find...


  • London, Greater London, United Kingdom Peabody Full time

    Peabodyhas an exciting opportunity for a Neighbourhood Customer Specialist on a full time, permanent basisbased in various locations within North East London. In return, you will receive a competitive salary of up to £35,424 per annum.About the Neighbourhood Customer Specialist role:As our Neighbourhood Customer Specialist, you will be the 'face of Peabody'...


  • London, Greater London, United Kingdom Global Service Group Full time

    Kick start your career in logisticsWe're on a mission to become the UK's leading contract logistics business and we want you to come along for the rideWe've gone from being a small business to working with some of the UK's most respected and trusted brands and our portfolio continues to grow year on year.We know how to deliver exceptional service and so do...


  • London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyThis organisation provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve.Your new roleTo manage the future schedule of appointments. Work with clients, customers, sub-contractors, suppliers and...


  • London, Greater London, United Kingdom DB Schenker Arkas Nakliyat ve Ticaret Full time

    Join our team as an Airfreight Customer Service Specialist Your role will be pivotal in ensuring our airfreight services consistently surpass customer expectations. You'll meticulously adhere to established service levels and SOPs, while managing revenue and cost parameters. With a keen eye for detail, you'll ensure all administrative tasks are completed...