Customer Service Specialist- Fmcg

2 weeks ago


London, Greater London, United Kingdom Handle Recruitment Ltd Full time

Sector:
office support

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Type: hybrid

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Contact: Rebecca Ramsden

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Duration: 6 months

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Start Date: ASAP

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Expiry Date: 04 February 2023

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Job Ref: BBBH104133


A multi-platform, international media company based in central London are keen to appoint a Customer Service Specialist for 6 months, with immediate start.


The role will be based within the Finished Goods Customer Service team to provide administrative and delivery in management of the order to cash process; involved in supply chain improvement projects; and deliver the highest standard of customer service.

SAP proficiency is essential, and experience in FMCG is highly desirable.

Duties:

  • Processing orders through SAP
  • Manage day to day running of customer services desk, taking ownership of dealing wight all logístical queries
  • Set up of customer accounts
  • Manage communication with internal/external stakeholders
  • Build effective relationships with key stakeholders
  • Invoice handling and processing
  • Cross check inbound commercial invoice data

Key skills and experience required:

  • Confident in the use of SAP (or similar)
  • Strong tech/ systems and administration skills
  • A good understanding/ experience of 3rd party logistics
  • Strong numerical, analytical and interpretative skills
  • Ability to build good relationships with team members, stakeholders and customers

Bonus for:

  • Previous FMCG Customer Service experience
Hybrid role

  • 3 days in office, 2 days remote.
Handle Recruitment is acting as an Employment Business in relation to this vacancy.

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