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Customer Services Specialist
3 months ago
Nutmeg is Europe's leading Digital Wealth Manager who now manage over £5 billion Assets Under Management and have over 230,000 investors worldwide. We operate like a start-up, embedded within a leading global financial institution. We are working together in powerful partnership to ethically disrupt the financial services market in the UK. Our vision is to inspire and equip our customers to get more from their money, all from the palm of their hand, with our innovative and seamless mobile banking app, supported by our friendly and knowledgeable customer support team. Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the cent. Nutmeg is a J.P. Morgan company offering investments and digital wealth management services to consumers, complementing Chase's digital bank in the UK.
As a Customer Services Specialist you will be the first point of contact for both existing and new Nutmeg customers, providing an outstanding customer experience. You will be responsible for supporting customers with their queries in a timely manner, ensuring that the customers' needs are fully met. As part of providing an amazing experience for our customers, you will identify opportunities that will help them achieve their financial goals, referring them to a relevant point of contact within Nutmeg when necessary.
Job Responsibilities
Acts as the first point of contact for Nutmeg customers, providing exceptional customer service and knowledge on the products and services that will support customers in their financial journey. Communicates with customers via phone calls, emails and secure messages in order to turn them around in a timely manner with high quality responses Uses soft skills to adapt your tone to each customer to create a memorable experience whilst fully understanding their needs Handles challenging conversations including potential complaints when necessaryRequired qualifications, capabilities and skills
Previous experience in supporting customers/clients Passion for Financial Services regardless of prior experience in this area Be an excellent communicator with strong written and verbal skills Enjoy working in a fast paced and dynamic environment where you will need to be a multitasking critical thinker Be empathetic and a problem solver, have a passion for learning and self development#ICBCareer #ChaseUKCustomerServices
