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WW Customer Service Improvement Specialist
2 months ago
As a WW Customer Service Improvement Specialist at Amazon UK Services Ltd., you will play a crucial role in driving process improvements that enhance the customer experience and drive business growth.
This is a unique opportunity to leverage your analytical skills and passion for process improvement to make a significant impact on our customer service operations.
Key Responsibilities- Process Improvement: Use data analysis to identify opportunities for process improvement and implement changes that drive efficiency and effectiveness.
- Performance Management: Collaborate with internal teams to meet performance targets and drive business results.
- Project Management: Oversee project portfolios and mentor project leaders to ensure successful project delivery.
- Stakeholder Management: Communicate progress to stakeholders at all levels and ensure that process improvements are implemented at scale.
The WW Customer Service team is a dynamic and collaborative group that is passionate about delivering exceptional customer experiences. We follow a set of core principles that guide our work, including prioritizing human experience, providing culture enablers for continuous improvement, embracing experimentation, and focusing on process optimization.
Requirements- Education: Bachelor's degree in a relevant field.
- Skills: Advanced Excel and SQL skills, experience in process improvement initiatives using data, and Six Sigma knowledge.
- Certifications: Certified Six Sigma Green Belt+ is a plus.
