WW Customer Service Continuous Improvement Expert
1 month ago
The WW Customer Service Continuous Improvement Expert will be responsible for leveraging data insights to identify operational efficiency opportunities, solving for underlying root causes, and implementing solutions that improve the Customer and Associate experience.
Key Responsibilities- Use data analysis to pinpoint opportunities to streamline processes
- Meet the goals and performance targets for the Consumer Service organization
- Perform quantitative analysis of key process indicators to identify and prioritize Consumer-related process improvement opportunities
- Partner with Consumer Operations leadership, CS support teams, and Amazon business partners to gain buy-in and work to implement solutions
- Oversee Consumer project portfolio, mentoring and assisting individual project leaders through project life cycle
- Maintain clear communication with internal/external stakeholders across all levels on program and project progress
- Ensure process improvement opportunities are solved at-scale and identify replication opportunities, as applicable
The Amazon Customer Excellence System (ACES) is the management philosophy and practice used by Customer Service to eliminate defects and improve customer experience. To add value and achieve long-term results, we have adopted the following tenets:
- Human experience comes first
- Culture enablers
- It is ok to fail
- Process oriented
- Deep continuous improvement methodology
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience in defining and implementing process improvement initiatives using data and metrics
- Six Sigma and process improvement knowledge
- Certified Six Sigma Green Belt +
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London, Greater London, United Kingdom Amazon UK Services Ltd. Full timeAbout the RoleThe WW Customer Service Continuous Improvement Expert will leverage data insights to identify operational efficiency opportunities, solve for underlying root causes, and implement solutions that improve the Customer and Associate experience.Key ResponsibilitiesUse data analysis to pinpoint opportunities to streamline processesMeet the goals and...
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London, Greater London, United Kingdom Amazon UK Services Ltd. Full timeAbout the RoleThe WW Customer Service Continuous Improvement Expert will leverage data insights to identify operational efficiency opportunities, solve for underlying root causes, and implement solutions that improve the Customer and Associate experience. This role will engage with key business stakeholders across Amazon to connect our Customers with...
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London, Greater London, United Kingdom Amazon UK Services Ltd. Full timeAbout the RoleThe WW Customer Service Continuous Improvement Expert will leverage data insights to identify operational efficiency opportunities, solve for underlying root causes, and implement solutions that improve the Customer and Associate experience. This role will engage with key business stakeholders across Amazon with the goal of connecting our...
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London, Greater London, United Kingdom Amazon UK Services Ltd. Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Continuous Improvement Expert to join our team at Amazon UK Services Ltd. As a key member of our Worldwide Customer Service (WWCS) ACES team, you will be responsible for leveraging data insights to identify operational efficiency opportunities, solving for underlying root causes,...
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London, Greater London, United Kingdom Amazon UK Services Ltd. Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Continuous Improvement Expert to join our team at Amazon UK Services Ltd. As a key member of our Worldwide Customer Service (WWCS) ACES team, you will be responsible for leveraging data insights to identify operational efficiency opportunities, solving for underlying root causes,...
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London, Greater London, United Kingdom Amazon UK Services Ltd. Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Continuous Improvement Expert to join our team at Amazon UK Services Ltd. As a key member of our Worldwide Customer Service (WWCS) ACES team, you will be responsible for leveraging data insights to identify operational efficiency opportunities, solving for underlying root causes,...
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London, Greater London, United Kingdom Amazon UK Services Ltd. Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Continuous Improvement Expert to join our team at Amazon UK Services Ltd. As a key member of our Worldwide Customer Service (WWCS) ACES team, you will be responsible for leveraging data insights to identify operational efficiency opportunities, solving for underlying root causes,...
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London, Greater London, United Kingdom Amazon UK Services Ltd. Full timeAbout the RoleThe WW Customer Service Continuous Improvement Expert will be responsible for leveraging data insights to identify operational efficiency opportunities, solving for underlying root causes, and implementing solutions that improve the Customer and Associate experience.This role will engage with key business stakeholders across Amazon with the...
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London, Greater London, United Kingdom Amazon UK Services Ltd. Full timeAbout the RoleWW Customer Service Process Improvement SpecialistWe are seeking a WW Customer Service Process Improvement Specialist to join our team. The ideal candidate will have a strong background in process improvement and a passion for driving change.Responsibilities• Use data analysis to identify opportunities for process improvement• Work with...
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London, Greater London, United Kingdom Amazon UK Services Ltd. Full time**Process Improvement Specialist Role for WW Customer Service**We are seeking a Process Improvement Specialist to join our WW Customer Service team at Amazon UK Services Ltd. as a Process Improvement Expert. This role involves leveraging data insights to identify operational efficiency opportunities, solving for underlying root causes, and implementing...
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