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Customer Service Planner
2 weeks ago
Your new company
This organisation provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve.
Your new role
To manage the future schedule of appointments.
Work with clients, customers, sub-contractors, suppliers and supervisors to schedule appointments and make promises that you know we can keep.
Duties involve:
- Taking ownership of the forward schedule to ensure that future jobs are appointed in a way that will meet our contractual Service Level Agreements (SLAs), the customer's preferences and Operational constraints (i.e. make a promise to the customer that youare confident we can meet)
- Managing unscheduled jobs
- Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction
- Overseeing jobs allocated to contractors
- Ensuring the scheduling process is delivering maximum productivity
- Where first time fix is not possible, manage the effective scheduling of followon works
What you'll need to succeed
- Administration, Helpdesk, or Call Centre background of 2 years as a minimum
- Experience working within Construction, Real Estate, Property or Building Services
- Reliable, loyal and professional individual
- Strong customer service and client liaison skills
- Good use of Microsoft packages and IT skills
What you need to do now
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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