Customer Service Quotation
2 weeks ago
My client is looking for a Customer Service Quotation and Contracts Specialist to join on them in a permanent position.
As a Customer Service Quotation and Contracts Specialist, you will be responsible as the first point of contact for operational topics towards the customer and supports regular customer reviews and visits, provides accurate status reports to customers, generates and sends written quotes and provides resolution of any contract or customer issues/problemsRole:
Customer Service Quotation and Contract Specialist
Salary:
From 31,400 per annum PAYE
Location:
West London (Possible Travel locally and abroad)
Hours:
Monday to Friday 38 hours per week (Possible overtime hours)
Free onsite parking
Competitive Salary Package
Discretionary Bonus Scheme
Healthcare scheme
Discounted Flight Benefits
Reduced Gym Memberships. Retail and Hotel Discounts
Seasonal Company Events
The Customer Service Specialist works closely with the Production and other business stakeholders to support internal and external queries on a day to day basis to ensure complete Business Project fulfilment with superior results in customer satisfaction.
The main objectives for this position are timely and accurate communication internally and externally ensuring the highest levels of internal and external customer satisfactions and supporting profitability targets of the Business Projects.
Own and manage Customer Support email inbox for Fulfilment.Update and maintain database systems with information to provide customer feedback in a timely manner.
Coordinate On-Wing Support events with the customer and the On-wing Support team.
Check customer orders for compliance with customer contracts and Business Project expectations and communicate deviations to the affected stakeholders.
Enter all customer warranty claims into the company's QA database and manage the warranty process.Analyse customer complaints and provide appropriate corrective actions.
Develop and maintain external customer relationship, organize customer meetings and customer visits.
Develop and maintain internal customer relationship. In particular with production, engineering, finance, quality, stores and logistics colleagues.
Business Project Administration & Logistics Coordination
Open and close Sales Orders of Business Projects as required.
Manage the day-to-day administration of customer orders and Business Projects, both internally and externally.
Create Delivery Notes and coordinate with Logistics to ensure that customer requests for any shipping instructions are met. Follow-up with customer and provide shipping details.
Commercials & Profitability
Participate in internal contract and Business Project review meetings.
Review invoices for each Business Project, ensuring maximum revenue and profitability as allowed per agreed pricing conditions.
Ensure contract and Business Project margin targets are met by working closely with Parts Solutions Manager.
Place action plans for contract adherence.
Good IT skills with the use of standard Microsoft packages. Data systems (SAP / AMOS etc.).
Relationship building skills.
Education & Training
Previous experience in Customer Service role.
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