![Service Care Solutions Ltd](https://www.jobs-cast.com/assets/img/logo.png)
Temporary Customer Service Advisor Needed Asap
2 weeks ago
Job Title:
Complaints Customer Services Advisor
Contract Type: 3 months temporary
Monday-Friday 35 hours per week
Start Date:
ASAP
The Role Summary This role is central to the seamless management and delivery of the overall complaints & Insight function.
As brand ambassador for the team you will work with our customers, internal and external stakeholders to ensure complaints handling excellence that facilitates early resolution and embraces continuous service improvementEnsuring complaints are dealt with and responded to within time frames and monthly targets are met.
Assisting the CSM in ensuring that internal and external meetings are serviced and surgeries are held to enable customers to engage with the service.
Performing any other reasonable, minor and non-recurring duties appropriate to the post, as determined by the Customer Services Manager.
The successful candidate will be committed to the company's core values of public service, quality, equality and empowerment and will demonstrate this commitment in the way duties are carried out.
Experience of working within a complaint's resolution environmentA 'can-do' attitude and solutions-driven, innovative approach that has successfully modernised services.
A desire to engage with customers, teams and stakeholders to champion the service and be a valued member of the team.
An understanding of how to manage difficult conversations face to face and by telephoneIf you require any additional information regarding the position, please call Lewis at Service Care Solutions on or send an E-Mail to lewis.
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