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Customer Support Coordinator

3 months ago

Kenilworth, Warwickshire, United Kingdom INFORM RECRUITMENT LTD Full time
Inform Recruitment is recruiting a Customer Support Coordinator for a not-for-profit organisation. This exciting new role within the Customer Excellence team is to support the expansion of their services.
Here is an opportunity to join a flexible and supportive employer that promotes development and internal progression. Employee benefits include the option of hybrid working - two days in the office/three from home, a medical cash plan, employee rewards,


an employee assistance scheme, rewards for length of service, one volunteer day per year, health and wellness-focused initiatives, and social and wellbeing events.

The annual leave entitlement starts at 25 days; the business closes for Christmas. As for lunch

breaks on lovely sunny days, you couldn't be in a better place. Ample free parking is always available.
As Customer Support Coordinator, you will be responsible for:
Onboarding new providers and providing ongoing support/management
Providing responsive customer support to ensure providers have a positive experience
Supporting membership administration and renewals
Following up on leads to engage with, and bring on new providers
Supporting quality assurance administration
Ensuring all information on the website is correct and up to date
Raising invoices

The essential requirements for this role are:
The ability to provide exceptional customer service
Experience in a sales role/exposure to a sales environment
Professionalism, persuasiveness and passion for what you do
Accuracy and attention to detail to produce a high-quality level of work
Good knowledge of Word and Excel