Service Desk Apprentice

2 weeks ago


Sidcup, Greater London, United Kingdom Daisy Communications Full time
Job Description

Salary: £15,000 starting salary

Location: Sidcup office

Working Hours: 37.5 hours per week (Occasional weekend and late-night work required)

As a Service Desk Apprentice your role is to support the company's customer base with faults and changes to their communications setup.

Responsibilities

  • Taking calls & creating tickets on the CRM system
  • Providing guidance to the company's customers and resolving Tier 1 Fault Tickets
  • Programming routers ready for the company's customers
  • Working on fault tickets
  • Fault identification
  • Learning and developing skills in IT and Telecoms
  • Monitoring mailboxes
  • Analysing and interpreting data to inform your work.
  • Working to tight timescales as part of a high-performing team
  • Collation of customer requirements
  • Updating customer during any support case
  • Work towards the installation and maintenance of Call Management and Call recording applications per customer contract.
  • Work to PCT quality standards and best practice recommendations.
Qualifications
  • Good communication skills – clear, simple and in plain English
  • Good analytical skills
  • Team working
  • Problem solving
  • A good phone manner
  • Proficient in Microsoft office programs excel, outlook, word
  • Good IT knowledge and a good understanding of networks
Additional Information

What are the benefits of working at Daisy?

Our ethos is simple: the more you put in the more you get out.

We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.

Here are some of the benefits that we offer...

  • 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days
  • Holiday purchase scheme
  • £500 referral scheme bonus
  • Professional development to help you achieve your personal goals
  • Eye care vouchers available and discounted Medicash membership
  • Sim deals for you and your family/friends
  • Access to discounts and savings at more than 1,200 retailers
  • An additional day off on your birthday or if you're getting married

#LI-Onsite



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