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Service Desk Apprentice

4 months ago

Sidcup, United Kingdom Daisy Corporate Services Trading Limited Full time

Job Description

Salary: £15,000 starting salary

Location: Sidcup office

Working Hours: 37.5 hours per week (Occasional weekend and late-night work required)

As a Service Desk Apprentice your role is to support the company’s customer base with faults and changes to their communications setup.

Responsibilities

Taking calls & creating tickets on the CRM system Providing guidance to the company’s customers and resolving Tier 1 Fault Tickets Programming routers ready for the company’s customers Working on fault tickets Fault identification Learning and developing skills in IT and Telecoms Monitoring mailboxes Analysing and interpreting data to inform your work. Working to tight timescales as part of a high-performing team Collation of customer requirements  Updating customer during any support case Work towards the installation and maintenance of Call Management and Call recording applications per customer contract. Work to PCT quality standards and best practice recommendations.

Qualifications

Good communication skills – clear, simple and in plain English Good analytical skills Team working Problem solving A good phone manner Proficient in Microsoft office programs excel, outlook, word Good IT knowledge and a good understanding of networks

Additional Information

What are the benefits of working at Daisy?

Our ethos is simple: the more you put in the more you get out.

We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.

Here are some of the benefits that we offer…

25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days Holiday purchase scheme £500 referral scheme bonus Professional development to help you achieve your personal goals Eye care vouchers available and discounted Medicash membership Sim deals for you and your family/friends Access to discounts and savings at more than 1,200 retailers An additional day off on your birthday or if you're getting married