Apprentice Bmw Parts Advisor
2 weeks ago
BMW Aftersales Customer Service (Parts Advisor) Apprenticeship - Stephen James BMW Ruxley
We are currently recruiting for an Aftersales Customer Service (Parts Advisor) Apprentice at Stephen James BMW Ruxley.
The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers.
You will be working in a busy BMW/MINI Parts Department.Your role will be focused on stock processing and management as well as dealing with customers, who have varied range of needs and demands.
As a result, you will need to be methodical, well-organisedwith good communication, together with a desire to provide the highest level of customer service.
Parts Advisor specific duties would include:
- Interaction with both Trade and Retail customers
- you will be working with customers daily both over the phone and face-to-face, to provide them with information and to sell them parts and accessories
- Stock this includes stock control and checks, as well as being responsible for ordering parts stock to be delivered at required times
- Computer Systems you will work on specialised computer systems, including computerised stock management systems and parts identification programmes
- Vehicle Service / Sales support you will support other Departments within the BMW Retailer, including workshop staff, to ensure they function effectively
The apprenticeship will have a strong focus on the retail environment and the high customer service expectations of BMW& MINI customers, as well as Service Advisor specific training.
The training takes place over a 12-month period at the BMW Group Academy and has been designed to suit both Parts and Service Advisor roles.
A BMW representative will also visit on a 12-weekly basis to set performance targets and ensure any development needs are being met.
Requirements and prospects
Desired skills
- To have good communication and organisational skills
- To be able to work effectively as part of a team in a busy parts department, as well as having the capability to follow instructions and work individually
Personal qualities
Successful applicants must demonstrate the following:
- An enthusiasm for excellent customer service
- To be honest and trustworthy with a willingness to learn
- To have a positive attitude and work ethic, with high level of professionalism to represent the BMW/MINI brand
- An interest in the automotive industry
Desired qualifications
- English
- Maths
Future prospects
On successful completion of the apprenticeship, you will be a qualified Parts Advisor. You will also gain a Level 2 Customer Service Practitioner. Following this, there are various opportunities for progression.
Things to consider
Successful applicants must be prepared to travel to the BMW Group Academy in Berkshire to complete their apprenticeship training.
Training is completed in one-week blocks approximately once every two months.
All training costs are covered by the BMW Retailer (travel, accommodation, and food).
The apprenticeship is paid at National Minimum Wage guide (NMW): 23yrs and over is £9.50ph, 21yrs to 22yrs is £9.18ph 18yrs to 20yrs is £6.83ph, under 18yrs is £4.
About Stephen James
Aftersales Customer Service (Parts & Service) Apprentices will be employed at Stephen James BMW Ruxley, and will attend the BMW Group Academy for their training.
Stephen James Group is an established authorised BMW and MINI franchise with dealerships in North and Southeast London and Kent.
As an employee-owned company, our staff hold to our 5 Core Values of providing Unrivalled Service to customers and colleagues, UnquestionableHonesty, People Obsession, Outrageous Creativity and Giving Back to the community.
We're passionate about making SJ a simple, easy, and enjoyable place to do business, through a team of people that want to create a great experience for the customerTraining provider
BABCOCK TRAINING LIMITED
While the programme will focus around customer service skills, also embedded within the seven weeks training will include the current certification training courses for the Parts Advisor role.
Additional technical and product awareness training will also beincluded.Qualifications to be achieved:
- Level 2 Customer Service Practitioner
- Parts Advisor Certification
- Functional skills if required
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
**Recruitment stages
-
Senior Vehicle Technician
2 weeks ago
Sidcup, Greater London, United Kingdom Stephen James (Automotive) Ltd Full timeSenior Vehicle Technician, BMWStephen James BMW has a great opportunity for a Senior Vehicle Technician to join its Workshop team. As an approved BMW Dealer, you will work on the full range of BMW vehicles, develop your skills using the latest diagnostic and service technology and receivebespoke training at the BMW UK Training Academy.Your roleAs a Senior...
-
Training Assistant Apprentice
2 weeks ago
Sidcup, Greater London, United Kingdom The Avenues Trust Group Full timeAvenues is a community where people smile, laugh, grow and achieve great things.We have an exciting and new opportunity for a Training Assistant Apprentice to join our Learning & Development Team based at our head office in Sidcup.The role is full time, 37 hours per week working Monday to Friday and Avenues offers hybrid working after training.In this role...
-
Admin Apprentice
2 weeks ago
Sidcup, Greater London, United Kingdom Architectural Decorators Ltd Full timeAre you looking for a first step into the world of admin? Then this may be the role for youAn exciting opportunity has arisen at AD construction for an Apprentice Office Administrator. The main purpose of this role is ensure the efficient day-to-day operations of the office, providing support to the entire business, to be the first port of call for incoming...
-
Service Desk Apprentice
2 weeks ago
Sidcup, Greater London, United Kingdom Daisy Communications Full timeJob DescriptionSalary: £15,000 starting salaryLocation: Sidcup officeWorking Hours: 37.5 hours per week (Occasional weekend and late-night work required)As a Service Desk Apprentice your role is to support the company's customer base with faults and changes to their communications setup.ResponsibilitiesTaking calls & creating tickets on the CRM...
-
Service Desk Apprentice
2 weeks ago
Sidcup, Greater London, United Kingdom Daisy Communications Full timeCompany DescriptionJoin the UK's leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition - so there's always an exciting new...
-
Admin Apprentice
2 weeks ago
Sidcup, Greater London, United Kingdom Architectural Decorators Ltd Full timeAbout usEstablished in 1944, AD Construction Group has continually expanded its service offerings to align with its growing client base and esteemed reputation. Specialising in a comprehensive range of decorating, building, and repair works throughout London, Kent, and Southeast England, AD consistently delivers exceptional results.With work hours confined...
-
Service Desk Apprentice
2 weeks ago
Sidcup, Greater London, United Kingdom Daisy Communications Limited Full timeResponsibilities Taking calls & creating tickets on the CRM system Providing guidance to the company's customers and resolving Tier 1 Fault Tickets Programming routers ready for the company's customers Working on fault tickets Fault identification Learning and developing skills in IT and Telecoms Monitoring mailboxes Analysing and interpreting data...
-
Optical Assistant
2 weeks ago
Sidcup, Greater London, United Kingdom Specsavers Full timeExperienced Optical AssistantLocation: SidcupSalary: Depending on experience, Plus Store BonusWorking hours: Full and Part Time - 3 full days minExperience level: Previous Optical experience is essential for this roleJoin our team as an Optical Assistant, and you'll discover why at Specsavers, we pride ourselves on providing the foundation for exciting,...
-
Mechanical Supervisor
2 weeks ago
Sidcup, Greater London, United Kingdom Bridges Electrical Engineers Full timeAt Bridges we are more than Engineers.As a team we shape and support engineering and construction for our clients who in turn touch the daily lives of millions of people across the UK. We have a large diverse team of talented Safe & Happy People, combining their strengths and ambition to bring innovation and evolution which ensures Sustainability for all...
-
Apprentice Bmw Parts Advisor
3 weeks ago
Sidcup, United Kingdom Stephen James (Automotive) Ltd Full time**BMW Aftersales Customer Service (Parts Advisor) Apprenticeship - Stephen James BMW Ruxley** We are currently recruiting for an Aftersales Customer Service (Parts Advisor) Apprentice at Stephen James BMW Ruxley. The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car...
-
Apprentice Customer Service Advisor
3 weeks ago
Sidcup, United Kingdom Stephen James Automotive Limited Full time**Customer Service Advisor** The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers. There are very few Customer Service Apprenticeships in the motor industry and the BMW programme is regarded as being the leader in delivering the ultimate customer experience. You...
-
Apprentice Customer Service Advisor
4 weeks ago
Sidcup, United Kingdom Stephen James (Automotive) Ltd Full time**Customer Service Advisor** The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers. There are very few Customer Service Apprenticeships in the motor industry and the BMW programme is regarded asbeing the leader in delivering the ultimate customer experience. You...
-
Apprentice Service Advisor
3 weeks ago
Sidcup, United Kingdom Group 1 Automotive UK Full time**Group**_1 _**Automotive** Apprentice Service Advisor Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! Our Jaguar Land Rover Dealership in Sidcup is looking to recruit an Apprentice Service...
-
Service Advisor
4 weeks ago
Sidcup, United Kingdom The Recruitment Solution (London) Ltd Full timeService Advisors, Dont you think you deserve to earn a Market leading £40,000 OTE working as a Service Advisor? Working with a fabulous brand and a progressive, supportive dealer group, working just 1 in 3 Saturday mornings. If so, The Recruitment Solution have the perfect role for you! The opportunity is based within their successful dealership in Kent. -...
-
Service Advisor
3 weeks ago
Sidcup, United Kingdom The Recruitment Solution (London) Ltd Full timeService Advisors,Do you want to earn 40k+ OTE working as a Service Advisor? Working with a progressive, supportive and well respected dealer group and a fantastic, luxury brand!If so, The Recruitment Solution have the perfect role for you! The opportunity is based within their successful dealership in the Sidcup area..The ideal candidate will have main...
-
Parts Advisor
2 weeks ago
Sidcup, United Kingdom Spectrum Group Full time**Parts Advisor** **Start date**:Immediately **What do we look for?** - **Experience in dealing with vehicle parts and purchasing these parts**: - **Can handle regular stock checks**: - **Be able to handle loading parts invoices onto our body shop database **platform **Working Hours**: - 07:00 - 17:00 _(Monday to Friday)_ - 45 hours per week -...
-
Parts Advisor
6 days ago
Sidcup, United Kingdom Spectrum Group Full time**Parts Advisor** **Start date**:Immediately Pay: Negotiable **What do we look for?** - Experience in dealing with vehicle parts and purchasing these parts - Can handle regular stock checks - Be able to handle loading parts invoices onto our body shop database platform **Working Hours**: - 07:00 - 17:00 _(Monday to Friday)_ - 45 hours per week -...
-
Reception Host
4 weeks ago
Sidcup, United Kingdom Stephen James Automotive Limited Full time**Reception Host - Part time** Stephen James BMW & MINI is looking for a friendly & professional Reception Host to work part time, who will welcome and assist our customers with their visit. This is a great opportunity to develop your career with one of the world’s most admired brands in the automotive industry. **Your role** As the Reception Host you...
-
L - Service Desk Apprentice
4 weeks ago
Sidcup, United Kingdom ITP Full timeThe Opportunity Our client is recruiting for an Apprentice Service Desk Apprentice to join their team in Sidup. The Level 3 Information Communication Technician Apprenticeship Programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational. The steps you take will provide you...
-
Training Assistant Apprentice
2 weeks ago
Sidcup, United Kingdom The Avenues Trust Group Full timeAvenues is a community where people smile, laugh, grow and achieve great things. We have an exciting and new opportunity for a Training Assistant Apprentice to join our Learning & Development Team based at our head office in Sidcup. The role is full time, 37 hours per week working Monday to Friday and Avenues offers hybrid working after training. In this...
-
Admin Apprentice
1 week ago
Sidcup, United Kingdom Architectural Decorators Ltd Full time**Are you looking for a first step into the world of admin? Then this may be the role for you!** An exciting opportunity has arisen at AD construction for an Apprentice Office Administrator. The main purpose of this role is ensure the efficient day-to-day operations of the office, providing support to the entire business, to be the first port of call for...
-
Admin Apprentice
4 weeks ago
Sidcup, United Kingdom Architectural Decorators Ltd Full time**Are you looking for a first step into the world of admin? Then this may be the role for you!** An exciting opportunity has arisen at AD construction for an Apprentice Office Administrator. The main purpose of this role is ensure the efficient day-to-day operations of the office, providing support to the entire business, to be the first port of call for...
-
HR Apprentice
3 weeks ago
Sidcup, United Kingdom Architectural Decorators Ltd Full time**Job description** **Are you looking for a first step into the world of HR? Then this may be the role for you!** An exciting opportunity has arisen at AD construction for an HR Apprentice. The main purpose of this role is ensure the efficient day-to-day support of the HR Department, providing support to the HR Manager and Directors. **Main Duties**: -...
-
Admin Apprentice
3 weeks ago
Sidcup, United Kingdom Architectural Decorators Ltd Full timeSince 1944 AD Construction Group has established itself as a well-regarded refurbishment contractor providing building maintenance services within the public sector, predominantly to local authority housing associations. Working as a close-knit team the organisation has successfully proven time and time again its ability to be a serious competitor in the...
-
HR Apprentice
3 weeks ago
Sidcup, United Kingdom Architectural Decorators Ltd Full time**Job description** **Are you looking for a first step into the world of HR? Then this may be the role for you!** An exciting opportunity has arisen at AD construction for an HR Apprentice. The main purpose of this role is ensure the efficient day-to-day support of the HR Department, providing support to the HR Manager and Directors. **Main Duties**: -...
-
HR Apprentice
3 weeks ago
Sidcup, United Kingdom Architectural Decorators Ltd Full time**Job description** **Are you looking for a first step into the world of HR? Then this may be the role for you!** An exciting opportunity has arisen at AD construction for an HR Apprentice. The main purpose of this role is ensure the efficient day-to-day support of the HR Department, providing support to the HR Manager and Directors. **Main Duties**: -...
-
Admin Apprentice
1 week ago
Sidcup, United Kingdom AD Construction Group Full timeAn exciting opportunity has arisen at AD construction for an Apprentice Office Administrator. The main purpose of this role is ensure the efficient day-to-day operations of the office, providing support to the entire business, to be the first port of call for incoming calls and visitors. **Main Duties**: - Answering incoming calls, screening and...
-
Admin Apprentice
3 weeks ago
Sidcup, United Kingdom AD Construction Group Full timeSince 1944 AD Construction Group has established itself as a well-regarded refurbishment contractor providing building maintenance services within the public sector, predominantly to local authority housing associations. Working as a close-knit team the organisation has successfully proven time and time again its ability to be a serious competitor in the...
-
Admin Apprentice
1 week ago
Sidcup, United Kingdom AD Construction Group Full timeAn exciting opportunity has arisen at AD construction for an Apprentice Office Administrator. The main purpose of this role is ensure the efficient day-to-day operations of the office, providing support to the entire business, to be the first port of call for incoming calls and visitors. **Main Duties**: - Answering incoming calls, screening and...