Reception Host

**Reception Host - Part time**

Stephen James BMW & MINI is looking for a friendly & professional Reception Host to work part time, who will welcome and assist our customers with their visit. This is a great opportunity to develop your career with one of the world’s most admired brands in the automotive industry.

**Your role**

As the Reception Host you will be the first point of contact responsible for meeting, greeting & assisting all customers who visit the Centre. To provide the best service you will be attentive to each visitor, understanding their needs and helping to deliver a bespoke customer experience. You will also be a brand ambassador and will share our excitement for everything BMW and MINI

**The main duties of the role include**:

- Always maintain a welcoming, positive, and friendly attitude, even when working to achieve solutions to challenges.
- Provide an efficient check-in process, anticipating and answering customers questions as well as directing them to the right department/ person.
- Ensuring with each visit the customer has a memorable, five-star experience.
- Manage the customer waiting area by keeping customers updated, offering refreshments, and ensuring they are comfortable and well looked after
- Proactive and organised, taking responsibility for general administration.
- To occasionally deal with the telephone overflow by answering calls
- Keep the Showroom and waiting areas tidy and presentable.

**Your profile**
- Friendly, welcoming, and professional and enjoys working in a busy environment
- Passionate about customer service and enjoys customer interaction
- Previous experience in a similar role is desirable
- Must be eligible to work in the UK

**About us**

Stephen James Group is an established authorised BMW and MINI franchise which is now part of Hedin Mobility Group a larger private organisation leading in world-class automotive retail and aftermarket services.

Our teams, whether in customer facing roles or our workshop, are amazing - we’re passionate about making Stephen James a simple, easy, and enjoyable place to do business, through a team of people that want to create a great experience for the customer.

Ensuring that we are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of our local communities gives us a great opportunity to provide a relatable service from people who are experts in the automotive industry.

**Salary and Hours**

Basic salary, £14,040 per annum.

Working hours: Monday to Friday, 1pm to 6pm (25hrs per week). In addition, you may be be required to provide cover as per business needs. Any additional hours worked will be paid as overtime.

**Benefits**

Stephen James values our employees and invests in personal development and training. In addition, offering these market leading benefits to all our colleagues:

- Long service awards - enhanced holiday entitlement
- Discount schemes with popular retailers - helping you save more
- Employee Car Ownership Schemes - for yourself and family
- Employee Assistance programme - your wellbeing is important to us
- Access to private healthcare - we put health prosperity at the forefront
- Pension scheme and life assurance - confidence in your future